Front Desk Agent - Hampton Inn & Suites

Hampton Inn & Suites is seeking friendly, customer service-driven individuals for our ront Desk Agent positions. Full-Time and Part-Time shifts available. Previous experience is a bonus, but not required. We offer flexible schedules based on job, school or childcare needs. On-site training available.

RESPONSIBILITIES:

• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible

BENEFITS
Petersen Hotels Benefits:
Competitive compensation based on experience
Time and a half holiday pay
Optional medical, dental, vision, and life insurance for part and full-time positions
Paid Time Off for part and full-time positions
Discounted rates at any of our hotels
401K Retirement Plan
Opportunities for advancement
On-site training programs
Flexible schedules
Career stability

Do you have basic knowledge of computers? Do you have strong verbal and nonverbal communication skills? Are you an active listener to understand the individual needs of each customer? APPLY via Indeed, or at www.petersenhotels.com/careers or visit our hotel's Front Desk and request an application.

Petersen Hotels locations:

• Holiday Inn & Suites at the Hotels at Grand Prairie Peoria, 7601 N. Orange Prairie Rd, Peoria, IL 61615
• Hampton Inn & Suites by Hilton at the Hotels at Grand Prairie Peoria, 7806 N. Route 91, Peoria, IL 61615
• Wingate by Wyndham at the Hotels at Grand Prairie Peoria, 7708 N Route 91, Peoria, IL 61615
• Country Inn & Suites by Radisson at the Hotels at Grand Prairie Peoria, 5309 W.Landens Way, Peoria, IL 61615
• Candlewood Suites at the Hotels at Grand Prairie Peoria, 5300 W. Landens Way, Peoria, IL 61615
• Holiday Inn Express & Suites Morton, 140 E. Ashland St, Morton, IL 61550

Work Remotely

• No

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Peoria, IL 61614: Relocate before starting work (Required)

Work Location: In person