Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Provide information about hotel facilities, services, and local attractions
- Coordinate with other departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:
- Previous experience working in a Front Desk or customer service role preferred
- Familiarity with phone systems and hotel software systems is a plus
- Strong guest relations skills with the ability to handle difficult situations diplomatically
- Knowledge of night audit procedures is beneficial
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities are an asset

Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement in hospitality management
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other services

If you have a passion for customer service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Northbrook, IL 60062: Relocate before starting work (Required)

Work Location: In person