Front Desk Agent

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES

• Guests are greeted and welcomed upon arrival.
• Guests are handled both courteously and professionally. If applicable, acknowledge reward memberships. Welcome and farewell procedures are completed with every guest. Verification of proper identification, input of personal information, and credit are established. Accurate posting of charges and payments. Components of rate schedules and packages are delivered.
• Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Answer all calls by three rings and correctly transfer all calls to appropriate departments.
• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest on after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
• Answers inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
• Knowledgeable of all special hotel accommodation promotions and packages for all hotel outlets.
• Recognition of repeat guests and familiarization of corporate accounts.
• Correctly handling cash transactions and balancing a cash drawer to the given amount.
• Maintain lobby cleanliness and organization.
• Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
• Maintain an extensive knowledge of the hotel, its services and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Assist in booking reservations.

TURN UP THE VOLUME ON YOUR CAREER

At Aloft, the talent are as vibrant and self-expressive as our guests.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person