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SalaryWe are seeking professional, friendly Guest Services Representatives at the hotel Front Desk to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. Full and part time opportunities available.
Responsibilities:
- Greet guests in a warm and welcoming manner
- Check guests in and out of the hotel
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized Front Desk area
Experience:
- Previous experience in hospitality or hotel management is highly preferred
- Strong customer service skills with a friendly and professional demeanor
- Knowledge of phone systems and proper phone etiquette
- Familiarity with night audit procedures is a plus
- Bilingual skills (English/Spanish) are highly desirable
- Ability to handle guest relations effectively
Join our team as a Guest Services Representative and be part of creating memorable experiences for our guests. Apply now!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
- In-person
- Resort
Work Location: In person
