Front Desk Agent

Job Description

Front Desk Agent

We continue to grow and need to add to our great team!

Ours is a boutique cosmetic plastic surgery practice located in beautiful South Miami, FL. The practice provides excellent customer service and offers the entire range of surgical and non-surgical cosmetic procedures. The focus of our practice is providing a personalized experience for each one of our patients.

We are looking for a full-timeFront Desk Agentthat is honest, professional and prompt. A happy, respectful, and outgoing attitude is a requirement. The applicant should have an elegant and professional appearance and have experience in customer service as they will be the face of the practice. This person should have strong organizational skills. They should also be able to perform all of the duties associated with their position. These include proper phone etiquette and a strong desire to assist patients throughout their experience as a patient at Zuri Plastic Surgery.

It is important for the applicant to possess enthusiasm and a positive attitude. The person must be able to work and communicate effectively with many different personalities and backgrounds. We seek an employee who will treat our patients like family. This person must be able to juggle a myriad of details weekly and possess excellent time management skills. They must also demonstrate professionalism and possess strong moral values.

We are looking for a minimum of 2 years of receptionist/Front Desk, administrative assistant or customer service related experience. We prefer those with experience in the medical field.

Key Responsibilities

• Meet and greet patients
• Assist in data entry, including patient information for electronic medical records
• Maintain efficient appointment scheduling, registration, and assist with patient flow to enhance patient satisfaction.
• Be able to express positivity and enthusiasm while speaking to patients interested in cosmetic procedures
• Answer the phone in a professional manner.
• Schedule patients for consultations, pre-operative, day of surgery and post-operative visits
• Contacting patients directly to answer questions about the practice, products and procedures
• Manage leads
• Assist doctor when needed in regard to patient care
• Verify patient information by interviewing patients, recording personal and medical history, and confirming purpose of visit
• Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and completing proper diagnostic and procedure coding.

Qualifications/Skills

• Associates degree with 2 years of experience as a receptionist/Front Desk, administrative assistant or customer service related experience
• Thrives in a busy, detail oriented and strong customer service environment.
• Applicant should be a very patient and understanding person who knows how to manage a stressful situation appropriately
• Proficient with computer applications including Microsoft Office and Outlook is a must.
• Employee must be available two Saturdays a month if needed.
• Be a team player.
• Respect for our patients and entire team
• Willingness to work, do what it takes to get the job done right
• Must be able to follow direction and take constructive criticism well
• Must be punctual.

Language Skills

• Bilingual (English and Spanish) is necessary

Electronic Medical Record

• Preferably candidate is familiar with the use of Nextech

We offer

• An excellent, team focused work environment with opportunity for professional growth
• Professional work environment
• Medical Insurance
• Competitive salary and 401K savings plan
• Paid time off
• Paid holidays
• Overtime pay

Compensation

• Competitive salary commensurate with experience

*Please reply with your resume and cover letter to be considered.

Interviews start immediately.

References must be provided.

Job Type: Full-time

Salary: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:

We follow the guidelines of the CDC

Ability to commute/relocate:

• Miami, FL 33143: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Required)

Language:

• English and Spanish (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• Associate (Required)

Experience:

• Receptionist, Admin Asst: 2 years (Required)

Language:

• English and Spanish (Required)

Work Location: In person