Front Desk Administrative Assistant

Job Summary: Responsibilities:

• Answer multiple phone lines and route operator calls to appropriate parties.
• Mail
  • Stamp outgoing mail by 11am daily.
  • Assist with postage/certified mail packages.
  • Handle USPS postage balance and log receipts in Excel spreadsheet.
  • Sort incoming mail:
    • Date stamp invoices and distribute accordingly (i.e. AP, Managers, etc.)
    • Scan inbound medical records into quarterly folders.
    • Assist with returned mail/incorrect addresses.
  • Sort incoming UPS/FedEx packages and scan originals to quarterly folder.
• Fax distribution:
  • Look up patient names in the database.
  • Save all results to quarterly folders.
  • Distribute tests in question/test not performed to appropriate party.
• Labs:
  • Download all lab results from web portals.
  • Save to quarterly folders.
• Assist with supply orders sent to the supplies inbox.
• Assist with processing record returns to clients.

• Cross train with all Administrative Assistants for appropriate coverage.
• Assist with shipping packages as needed.
• Scan mail regarding clinic updates/notices as needed.
• Chest Xray Films/CDs
• Assist with other Lab downloads
• Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare and CHR.

Qualifications:

• Education and Experience
  • High school diploma or general education degree (GED) is required.
  • Previous phone or customer service experience is required.
• Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
  • Strong critical thinking skills; problem solving, and decision making.
  • Must have the ability to gather data, compile information and prepare reports.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Ability to create and edit written materials.
  • Ability to communicate effectively to a variety of audiences.
  • Skill in organizing resources and establishing priorities.
  • Demonstrate cooperative behavior with colleagues, supervisors and clients.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly individual performance goals.
  • Ability to work independently as well as assisting other team members when needed.
  • Requires regular and predictable attendance and punctuality.
• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
• Physical Demands
  • Requires sitting for long periods of time, working at a desk.
  • Some bending and stretching could be required.
  • Working under stress and use of computer/phone required.
  • Manual dexterity required for use of computer keyboard.
  • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
  • Must be able to lift and/or move up to 15 pounds.
• Work Environment
  • Mainly indoor, office environment conditions.
  • The noise level is usually moderate.
  • Air quality is good and temperature is controlled.

Additional Job Information: This is a full-time, onsite position located in Rockville, MD. Remote work is not offered for this role. The work schedule is Monday-Friday 8:30am-5:00m EST. The salary for this entry-level position is $16-$17.00 per hour. Compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. About WorkCare: