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SalaryJob Summary
Rockville Swim and Fitness Center is recruiting for energetic, tech-savvy, customer service-oriented candidates who have flexible work availability (including days, afternoons, evenings, weekends), with preference for candidates available to work a variety of shifts as, some as early as 5:30 am. There may be opportunities for successful candidates to continue work in a part time "school-year" position and/or begin work sooner based on operation needs.
Essential Job Functions
Front desk and customer service duties which includes answering telephones, answering questions in a professional manner, acting as receptionist, generating reports and statistics, handling evaluations, and processing fees and payments. May be required to learn the city-wide computerized registration system, which includes selling of merchandise, memberships, lessons, and admissions, processing payments, and generating and balancing daily cash reports. Candidates will also be responsible for processing reservation requests for facility use. Responsible for light facility maintenance including cleaning duties. Performs other duties as assigned. Works alone or under direct supervision.
Office administration duties which include drafting a variety of documents under the direction of the supervisor, proofreading typed and other materials for accuracy, completeness, and compliance with policies of the assigned area, operating various office machines and word/data processing equipment as required, organizes and maintains files and records, and tracks the processing and issuing of official documents. Performs/coordinates specialized projects in support of the assigned area, as well as performing other duties as assigned including cross-training to work in other areas of the facility's operations.
Qualifications
QUALIFICATIONS/SKILLS:
Possess excellent communication and interpersonal skills. Must be proficient with computer usage, as well with programs such as the Microsoft office suite. May be required to possess or obtain CPR/AED/First Aid certifications. Ability to operate the City's registration system.
EXPERIENCE:
Customer service, cashier, office administration or secretarial experience preferred but not required.
EDUCATION:
High school student and/or at least 16 years of age. High school graduate or GED preferred.
Knowledge, Skills, and Abilities
Knowledge of customer service techniques and ability to communicate efficiently. Skills in operating PC's and ability to learn how to use a variety of software programs.
