Senior Business Systems Analyst

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Identifies opportunities to apply technologies to business processes through research and fact-finding.
• Develops and maintains credibility and effective working relationships with both user and IT personnel.
• Demonstrates to clients an understanding of business problems, IT strategies, issues and priorities.
• Communicates with stakeholders and other teams on processes and workflows.
• Writes documentation on the integrations platforms for other teams to consume.
• Participates in more complex technical studies to evaluate business requirements and recommends solutions.
• Works with an individual business unit on multiple project assignments.
• Requests guidance in complex problem areas and for errors that may cause minor delay expense and disruption.
• Coach and mentor other team members.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated competency in verbal communications, written communications, and interpersonal understanding.
• Demonstrated ability to research and understand customer requirements.
• Demonstrated ability to establish and maintain a high level of customer trust.
• Demonstrated ability to instill the Information Technology team with a high level of knowledge and concern for the customer's business needs.
• Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work.
• Demonstrated competency in analytical and logical thinking.
• Demonstrated ability to identify and solve problems.
• Demonstrated ability to create a network of relevant individuals to solve operational problems.
• Demonstrated ability to achieve results through others.
• Experience in the adaptation to, and the application of, rapidly changing technology to business needs.
• Experience with CRM and ERP technologies and developing business processes within.
• Achievement orientation.
• Business systems orientation.
• Concern for quality.
• Self-starter.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)