Address
Form of workLocation of Work: 1 Subaru Drive, Camden NJ
Provides day-to-day technical support to employees for internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures, and troubleshoots desktop systems, workstations, servers and network. The Team Lead Level applies job skills and company policies and procedures to complete a variety of tasks. Leads others and works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives and communicates to team instructions on routine work, and detailed instructions on new assignments. Administrative management duties of personnel may include time and record keeping, compliance review, overseeing work assignments, scheduling of team. Type of Experience: - Desktop and/or Infrastructure support Experience - Experience analyzing, managing, expediting, and resolving issues with timely customer follow up Competencies:
Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet position objectives Proven ability to multitask effectively while maintaining high quality
Ability to work independently and as part of a team in a dynamic environment
Ability to effectively direct the work of others.
Must display patience and understanding when dealing with difficult customers (both internal and external) and must be able to resolve difficult interactions effectively
Must possess a commitment to providing exceptional customer service.
Schedule: M-F 8-5pm, some OT and oncall
Contract to Hire : Conversion Rate: $25.00/hr
Start ASAP
MIN needed:
CompTIA A+ and 4 years exp
Client Laptop/Desktop Warranty Certified and 4 years
IBM/Lenovo Laptop/Desktop Warranty Certified
Deskside exp 4 + years
