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Form of workJob Description
Desktop Support Technician | Contract | On site
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will have experience in Level 1 and Level 2 Desktop Support, proficiency in managing ticketing systems, and a strong background in the administration and management of PCs and related equipment. This role will involve a combination of onsite support and executive support, including the setup of conference rooms and virtual meetings.
Responsibilities:
Desktop Support:
- Provide Level 1 and Level 2 support for desktop-related issues.
- Troubleshoot hardware and software problems on PCs and other end-user devices.
- Install, configure, and maintain desktop systems and peripherals.
- Utilize and manage ticketing systems to track and resolve user issues.
- Prioritize and escalate support tickets as needed.
- PC Administration/Management:
- Administer and manage PCs, laptops, and related equipment.
- Conduct regular maintenance tasks, updates, and system optimizations.
Onsite Support:
- Provide onsite support to end-users as required.
- Collaborate with other IT team members to resolve complex issues.
Executive Support:
- Assist in setting up and supporting executive-level users.
- Configure and troubleshoot virtual meetings and conference room equipment.
Qualifications:
- Proven experience in Desktop Support roles, including Level 1 and Level 2.
- Familiarity with ticketing systems and IT service management processes.
- Strong knowledge of PC administration and equipment management.
- Excellent troubleshooting and problem-solving skills.
- Experience in providing executive support is a plus.
- Ability to work independently and collaboratively in a team environment.
- Excellent communication and interpersonal skills.
IT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world’s most respected corporations.
