Fraud Policy Analyst

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
We are looking for a Fraud Policy Analyst responsible for formalizing policy across Square's Payment Acceptance Fraud team. This includes analyzing fraud trends, high loss events, and product risk profiles to create and maintain global fraud detection policies and operational procedures. The ideal candidate has a strong understanding of fraud risk in payments and/or technology, aptitude and interest for documentation management and governance, and experience supporting operations enablement programs such as quality assurance (QA) or learning and development (L&D).
In addition to formalizing Fraud Policy and supporting operational programs, the Fraud Policy Analyst will create new policies for Square's emerging products, scope business and tooling requirements, and streamline processes as new initiatives are launched.
Job Responsibilities

• Scope, publish, and maintain comprehensive policies and procedures for fraud and abuse
• Create operational efficiencies by refining processes, producing training materials, and scoping resources
• Maintain expertise in payments fraud and content abuse and use knowledge to advise cross-functional stakeholders
• Engage with third parties and vendors where necessary to advance policy and operations goals for the Risk organization
• Interface with external stakeholders such as regulators, card networks, and issuers on topics related to risk and fraud
• Monitor, track, and analyze emerging fraud and abuse risk trends and provide recommendations for remediation
• Monitor and report on operational metrics and KPIs, and partner with the Risk Operations team on performance opportunities
• Build strong internal relationships with partner teams and key internal stakeholders

Qualifications

• 3+ years experience in risk and/or fraud detection in financial services or technology, with payments-related experience preferred
• 0-1 years experience in project or program management
• Superior writing and editing skills, with the ability to produce copy requiring minimal rework; technical or procedural writing experience a plus
• Ability to synthesize information and make clear, concise recommendations on a course of action
• Experience working with an operations team and providing support to operations teams across countries and time zones
• Ability to use data to identify trends and anomalies, as well as to make recommendations for new initiatives; experience with SQL and Looker a plus
• Ability to execute small to medium-sized cross-functional projects with limited oversight

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $76,300 - USD $114,500
Zone B: USD $71,000 - USD $106,400
Zone C: USD $64,900 - USD $97,300
Zone D: USD $57,300 - USD $85,900
To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.