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Form of workJob Description
The Fleet Systems Support Manager is responsible for the implementation and support of a variety of specialized applications in a high-availability, geographically diverse environment as part of the Fleet Maintenance team. The candidate will have experience supporting the M5 maintenance software package for local and remote users. The candidate will apply critical thinking in supporting and delivering services to a constantly evolving business and technical landscape. Strong relationships will be established with IT and process stakeholders to understand support requirements and how the supported systems are used.
Job Duties:
• Assist in Implementation, and upgrade of the M5 maintenance software system in conjunction with IT and business operations resources.
• Becomes the subject matter export for the M5 maintenance system and gives training and support before, during and after implementation. Includes training on tablets.
• Assist sites with closing repair orders and meter readings as necessary.
• Works with the Area Fleet Director to monitor the use of the M5 maintenance software by tracking participation along with Preventative Maintenance and meter update compliance.
• Assist sites with ETS and M5 for coding related issues.
• Works with the maintenance teams to track and promote warranty participation.
• Understands forecasting and month end close and helps train the maintenance teams on this.
• Reviews Area forecast prior to submittal and discusses variances with Area Fleet Director.
• Manages the Geotab system where applicable.
• Participates in acquisitions after close to coordinate the install and training of M5, Geotab, and Lytx as applicable.
• Maintains fleet accuracy in M5 by being responsible for asset transfers and retirements and In-Service dates. Monitors actual fleet against the M5 system to ensure fleet count is accurate.
• Supports the maintenance teams to ensure unit information in M5 is accurate. This includes VIN numbers, Body types, Fuel types, LOBs and parking locations.
• Coordinates and supports inventory count process including troubleshooting and count issues. Provides area variance summary as requested.
• Updates all licensing and registration information in M5 upon renewal.
• LOB Audits with local site staff, FM/GM/OM, and Controller.
• Local ADHOC reporting for the Area Fleet Director.
• Month end run of inventory usage and balance reports for Area for the controller group, used for centralized R&M close.
• Monitors appearance and organization of parts rooms and assists as needed to maintain.
• Pulls data from various sources (M5, scorecard, etc.) and consolidates to assist Fleet Director with reporting to senior management and for regular calls with the maintenance managers.
Requirement:
• 1-3 years working with process/functional owners and providing 2nd level operational support for large business applications.
• Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
• Strong knowledge of the M5 maintenance system.
• Self-starter and results driven. Able to prioritize and complete tasks in a timely manner, with minimum guidance or prompting. Proactive, dependable, and positive attitude.
• Flexibility to provide after-hours support. Experience supporting remote locations in multiple time zones is an asset.
• Post-Secondary degree, diploma, or equivalent experience
• High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation
• Introductory knowledge of Fleet maintenance, Inventory management, and Work Orders
• A Solid understanding of Microsoft Windows operating systems (IIS, Active Directory, Citrix)
• A solid understanding networking fundamental
• Excellent Excel and data manipulation skills
• Experience in supporting application Hardware peripherals like Barcode Printers and Tablets
Bonus Skills
• Experience in TMT/TMW Suite/Assetworks"M5"/Geotab/SOTI/Fleetmind/Ivanti/Dossier/ software
• French/Spanish language skills
• Ability/Willingness to travel anywhere in North America at short notice.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Job Duties:
• Assist in Implementation, and upgrade of the M5 maintenance software system in conjunction with IT and business operations resources.
• Becomes the subject matter export for the M5 maintenance system and gives training and support before, during and after implementation. Includes training on tablets.
• Assist sites with closing repair orders and meter readings as necessary.
• Works with the Area Fleet Director to monitor the use of the M5 maintenance software by tracking participation along with Preventative Maintenance and meter update compliance.
• Assist sites with ETS and M5 for coding related issues.
• Works with the maintenance teams to track and promote warranty participation.
• Understands forecasting and month end close and helps train the maintenance teams on this.
• Reviews Area forecast prior to submittal and discusses variances with Area Fleet Director.
• Manages the Geotab system where applicable.
• Participates in acquisitions after close to coordinate the install and training of M5, Geotab, and Lytx as applicable.
• Maintains fleet accuracy in M5 by being responsible for asset transfers and retirements and In-Service dates. Monitors actual fleet against the M5 system to ensure fleet count is accurate.
• Supports the maintenance teams to ensure unit information in M5 is accurate. This includes VIN numbers, Body types, Fuel types, LOBs and parking locations.
• Coordinates and supports inventory count process including troubleshooting and count issues. Provides area variance summary as requested.
• Updates all licensing and registration information in M5 upon renewal.
• LOB Audits with local site staff, FM/GM/OM, and Controller.
• Local ADHOC reporting for the Area Fleet Director.
• Month end run of inventory usage and balance reports for Area for the controller group, used for centralized R&M close.
• Monitors appearance and organization of parts rooms and assists as needed to maintain.
• Pulls data from various sources (M5, scorecard, etc.) and consolidates to assist Fleet Director with reporting to senior management and for regular calls with the maintenance managers.
Requirement:
• 1-3 years working with process/functional owners and providing 2nd level operational support for large business applications.
• Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
• Strong knowledge of the M5 maintenance system.
• Self-starter and results driven. Able to prioritize and complete tasks in a timely manner, with minimum guidance or prompting. Proactive, dependable, and positive attitude.
• Flexibility to provide after-hours support. Experience supporting remote locations in multiple time zones is an asset.
• Post-Secondary degree, diploma, or equivalent experience
• High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation
• Introductory knowledge of Fleet maintenance, Inventory management, and Work Orders
• A Solid understanding of Microsoft Windows operating systems (IIS, Active Directory, Citrix)
• A solid understanding networking fundamental
• Excellent Excel and data manipulation skills
• Experience in supporting application Hardware peripherals like Barcode Printers and Tablets
Bonus Skills
• Experience in TMT/TMW Suite/Assetworks"M5"/Geotab/SOTI/Fleetmind/Ivanti/Dossier/ software
• French/Spanish language skills
• Ability/Willingness to travel anywhere in North America at short notice.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
