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Form of workQualifications
Position Qualifications:
- Bachelor's degree from an accredited university
- 5 years of experience in Commercial Lending and/or Operations
Preferred Qualifications:
- Bachelor's degree from an accredited university
- 5 years of experience in Commercial Lending and/or Operations
- Management and/or leadership experience with leading or supervising a team
Job Description
Commercial Credit Support Center Manager
The Vice President, Commercial Credit Support Center Manager is responsible for standardization of operational processes, assuring quality across teams and adherence to Service Level Agreements (SLAs).
Position Competencies:
Successful incumbents possess credit expertise, have excellent written and verbal communication skills, have strong management/coaching skills, are inspirational, have superior process management and operational effectiveness skills, and are accountable.
Reporting Information:
The Commercial Credit Support Center Manager reports to the Director Commercial Credit Support Center. This position manages a team of 9 -12 Credit Support Specialists and Credit Compliance Analysts with variety of experience.
Position Responsibilities:
Oversee and drive Credit Support activities for underwriting center and assigned commercial lending teams:
- Drive Credit Support processing and service initiatives through influence and partnership with internal teams (Relationship Managers, Portfolio Managers, Underwriting Centers, Loan operations, etc.).
- Ensure financial statement spreads are complete and accurate and in compliance with guidelines prior to submission.
- Ensure achievement of service levels, strong controls and quality.
- Address internal escalations including both production and performance issues.
- Assist in the development and implementation of business strategy and influence change through effective relationship management across a wide network of partners.
- Develop and implement best practices to drive consistency and efficiency.
Assist with the establishment and maintenance of standard operational processes, SLAs and quality standards for:
- Spreading Financial Statements
- Non-Complex Credit Relationship reviews/renewals.
- Preparation of credit approval document templates (i.e., RECAP shells)
- Maintenance of servicing requirements
- Uploading of customer information into electronic credit file
- Specific Line of Business reports
Interact with COE management, Technology, Credit and Lines of Business to ensure efficient production including implementation of new standards and technology:
- Coordinate with partners to prioritize work and lead staff to successfully operate within service level objectives.
- Promote a culture of continuous improvement with discipline around end-to-end workflow processes skills.
- Participate in review and recommendation of operational systems and procedure.
Ensure Quality and Regulatory Reporting
- Guide development and implementation of policies and procedures to ensure a strong controls infrastructure.
- Work with Risk/Control partners to proactively identify and close any control gaps that may exist.
Recruit, manage, develop, train, and retain Credit Specialists
- Provide regular coaching, feedback and career guidance.
- Prepare reviews for team members.
Work Hours8:00am - 5:00pm Monday - Friday. This position includes onsite and remote work days.
WorkBest Job CategoryCategory C - Days in the office will either be designated days or will vary week to week from 2-5 days
Salary Range
Work Location(s)Comerica Great Lakes Campus
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
