Address
Form of work
SalaryFinancial Aid Coordinator
Yale College - Office of Undergraduate Financial Aid Service
86524BR
University Job Title
Student Services Coordinator
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Administration
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Central Campus
Worksite Address
246 Church Street
New Haven, CT 06510
New Haven, CT 06510
Work Model
On-site
Position Focus:
Reporting to the Senior Associate Director, Undergraduate Financial Aid (UFA), the Financial Aid Coordinator serves as an active member of dynamic, service oriented, and student-centered team in UFA. This position contributes to Yale’s student recruitment and retention efforts by providing excellent service to all constituents. The primary roles of the Financial Aid Coordinator are to receive, direct and provide accurate information to students and families and to coordinate general office communications. More specifically, the Financial Aid Coordinator will be responsible for the following: Responsible for day-to-day lobby operations (in-person customer service, digital signage, coordination with other building departments). Responsible for front line Financial Aid counseling on such topics as living off campus, student billing, award letter review, study abroad, aid policy, and the appeal/request for review process. Coordinate counseling and escalate complex situations to appropriate aid officers. Coordinate office communications, e.g., international tax, missing information notifications, Yale Daily News advertisements. Perform initial review of and reply to messages in departmental electronic mailbox. Prepare for campus visits, e.g., move-in, orientation, Bulldog Days. Arrange and coordinate technology needs (hardware, inventory).Assist with or otherwise coordinate international tax scholarship process. Complete tax and other third-party forms. Coordinate work of student employees. Coordinate/serve as primary contact for FSY, international taxes, Yale Club. Assist with general onboarding of new staff. Review and determine program eligibility exception requests from campus partners, e.g., YCDO- community college waivers from students seeking reinstatement, Study Abroad - International Study Award eligibility for Eli Whitney and ROTC students; adherence to precedent, consistency, and discretion required.
Essential Duties
1. Provides advice and information to students on short and long-term educational and career goals and on available University resources such as Financial Aid, fellowships, career services and educational programs. 2. Coordinates and oversees a range of processes and programs in such areas as admissions, Financial Aid, registration, placement, and career services. 3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes. 4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and Financial Aid. 5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites. 7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records; monitor and track status of students. 9. May perform other duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Ability to work in a culture of diversity, respect and inclusion by showing sensitivity to a diverse group of colleagues as well as students and parents during potentially difficult and sometimes emotional financial situations.
Required Skill/Ability 2:
Demonstrated excellence in customer service in a high-volume environment. Demonstrated ability to manage multiple tasks and handle time sensitive competing priorities. Ability to quickly identify and respond to wide-ranging topics, including taking steps to resolve problems effectively.
Required Skill/Ability 3:
Superior interpersonal and communication skills (both oral and written).
Required Skill/Ability 4:
High level of personal responsibility along with a positive and cooperative attitude.Demonstrated initiative and follow through on tasks, taking ownership for assigned functions.Demonstrated ability to work independently and proactively as a member of a team.
Required Skill/Ability 5:
Intermediate to advanced proficiency in Microsoft Office Word, Excel, Power Point, Outlook.
Preferred Education, Experience and Skills:
Bachelor’s degree or equivalent experience preferred. Experience with Ellucian Banner. HigherEducation or similar experience. Experience with mail merge and/or other communication tools(YaleMessage, mailchimp, etc).
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
