Financial Aid Coordinator

POSITION SUMMARY & SCOPE:

The Financial Aid coordinator reports to the Assistant Director of Financial AidEnrolling and is responsible for providing excellent customer service to all students. The FAC will answer phones, assist with basic Financial Aid questions and accurate notes, and return all calls promptly. They are also responsible for any projects assigned by Assistant Directors. This is a remote opportunity.

In this position, Post University currently offers the option to work remotely. Candidates must plug their equipment into their home router (Post provides a 50-foot ethernet cable). No wireless connections are supported. The home internet minimum requirements are a 15 Mb download speed and a 53 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link here to test your home network speed- www.speedtest.net. Change the speed test server to Boston, MA- Comcast for accurate results.) Post associates must meet the minimum home network speeds and follow the hardware connection settings determined by their provisioned equipment and department role when working remotely. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.

PRIMARY ACCOUNTABILITIES:

1. BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments)

We expect our associates to CARE (Connect-Assess-Resolve-Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.

We CONNECT. We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.

We ASSESS. We take the time to understand why something happens or happened fully; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect.

We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.

We EXCITE. “Making It Personal” is the experience we promise to each student and associate, in each and every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks and innovate. We celebrate successes and recognize the accomplishments of others.

1. ESSENTIAL FUNCTIONS

• Possess a basic understanding of Title IV funds, regulations, and eligibility requirements.
• Counsel prospective students and families on the affordability of a Post University education
• Answering all incoming calls with professionalism
• Contact students to collect outstanding Financial Aid requirements
• Work collaboratively with Financial Aidregarding documents, FAFSA, ISIRs, etc.
• Work collaboratively with all areas, including but not limited to Admissions, Student Accounts, Academic success advisors, and the registrar’s office.
• Attend all training set up by your leadership
• This position may require overtime in the evenings and weekends
• Performs other duties as assigned.

C. MINIMUM QUALIFICATIONS & COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associate or Bachelor's degree or equivalent experience
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines
• Excellent computer skills; able to use Microsoft Office products and university systems
• Exceptional problem-solving skills
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multi-tasking.
• Take initiative, organize and prioritize tasks, and manage one’s own time to meet deadlines.

PHYSICAL REQUIREMENTS:

This job is mostly sedentary or light work in nature. Some physical requirements include:

• Prolonged periods sitting at a desk and working on a computer.

• The role expectations above are a.) intended to describe the general nature and level of work being performed by the associate and are not to be construed as an exhaustive list of responsibilities, duties, and skills b.) subject to change without advance notice and c.) intended to include other duties as assigned.
• Post University is an Equal Opportunity Employer. The Company makes all selection and other employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic orientation, or any other characteristic protected by applicable law. In addition, the Company provides reasonable accommodations for applicants or associates with physical or mental disabilities in accordance with applicable law(s). If accommodation is required to apply for employment, or to perform the essential responsibilities of a position you seek, please contact Associate Experience so appropriate arrangements can be made.
• As an at-will employer nothing contained above modifies or alters each associate’s employment status is “at-will” unless otherwise approved in writing by Post’s Chief Executive Officer and President.