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Form of workThe Business Office is responsible for onboarding all new patients into the Medical Oncology & Hematology and/or Radiation Oncology departments. Under direction of the Financial Services Supervisor and BCC Operations Manager, the Financial Services Coordinator performs specific functions requiring specialized education or training, such as oncology coding (ICD-9, CPT, HCPCS), knowledge of NCCN guidelines for drug therapy indications payable by insurers or Medicare/Medicaid, and patient advocacy/drug replacement programs which enhance or replace charity care provided by the institution.
Performs team's processes with respect to patients with inability to pay; i.e. serves as liaison between patient, MOH and Finance, submitting applications for Medicaid, FAP, grants, etc., and determines eligibility for any Federal, State or internal Stamford Health System assistance programs. Provides assistance to all patients of the Medical Oncology & Hematology and/or Radiation Oncology Departments, from pre-registration to collection of funds. He/she evaluates patient insurance and counsels patients on financial matters including benefits, financial support, drug assistance and other assistance programs. Handles inquiries from customers regarding any aspect of services received or status of account, and applies outstanding customer service skills on a daily basis. Has functional knowledge of patient access and billing operations in the specialized field of medical oncology and hematology.
