Field Technician I

Company: Oak Street Health

Title: Field Technician I

Role Description:

The Field Technician I role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities:

• Level 1-2 support with tickets and field issues

• Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

• Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi

• Ensuring continuous uptime for computers, and peripherals

• Working with vendors to service basic medical equipment

• Working with vendors to manage network infrastructure

• Assisting with new hire orientations

• Deploying hardware for new employees

• Required to visit clinics on a regular basis

• A reliable car is required

• Travel is required 50%-75% of the time

• Keep accurate inventory of all IT-related equipment

• Assisting with the implementation of IT strategy

• Assist with company expansion and network infrastructure

• Ability to lift or do physical tasks up to 50 lbs.

• Other duties as assigned

What are we looking for?

We're looking for motivated professionals with:

• 2+ years of service desk experience is required

• 2+ years of network experience is recommended

• An Associate's degree in computer science or a related field is required

• A Bachelors's degree in computer science or a related field is recommended

• Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)

• General knowledge of multiple operating systems (Microsoft, Chrome, Mac)

• Excellent customer service skills

• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

• Must have a flexible and positive attitude

• High level of organization, reliability, and independence with an eye for detail

• Professional experience in a fast-paced environment

• Demonstrated PC skills (Microsoft Office, Google suite)

• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs

• Ability to lift or do physical tasks up to 50 lbs.

• US work authorization

What does being "Oaky" look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health