Field Support Specialist

This Desktop Support Technician role with Robert Half requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. To thrive in this position, you will need to be a self-starter, with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst position, which is a permanent opportunity, is located in the New Paltz, New York, area.
Major responsibilities
- Provide computer desktop support in accordance with established policies and procedures
- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Arrange hardware repairs with the appropriate vendors
- Be in contact regularly and effectively with ticket submitters
- Resolve computer problems, and give guidance on appropriate action/solutions- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Deep understanding of Network Switches
- Network Troubleshooting experience highly desired
- Foundational knowledge in Hardware Troubleshooting
- Knowledge of routers
- Microsoft Office 365 experience desired
- 1+ years of desktop support or other related experience