Field Service Technical Engineer

Position Overview
We are seeking a regionally based Field Service Technical Engineer (FSTE) who will be responsible for supporting the resolution of in-depth product issues across all engine and chassis platforms within Navistar's portfolio. The FSTE's main focus will be to support customers and dealers remotely or in-person while working cross functionally with Service Engineering and other internal teams to diagnose the customer's concern and develop a robust service solution. The applicant must be self-motivated and able to work well both independently with minimal direction and in multi-functional team environments. He/she must be able to focus on multiple priorities at once in fast paced surroundings, and able to accurately communicate between all levels of engineering and the end use.
Responsibilities

• Provide technical support to dealers and customers, both remotely and in-person.
• Learn new products quickly and become an 'expert' across all product lines.
• Perform root cause analysis of issues detected in products released or under development.
• Create detailed reports of concerns for both customer level and engineering level review.
• Create, test, and validate pre-production solutions.
• Communicate technical concerns from engineering and service engineering to regional and district service managers, dealers, and customers.
• Research, document, and report field concerns to Service Engineering and Engineering teams.

Minimum Requirements

• Bachelor's degree
• At least 8 years of Field Service engineering, automotive service or truck service experience
• At least 1 year of lead experience

OR

• Master's degree
• At least 6 years of Field Service engineering, automotive service or truck service experience
• At least 1 year of lead experience

OR

• At least 10 years of Field Service engineering, automotive service or truck service experience
• At least 1 year of lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Ability to learn new products quickly and become an 'expert' in new fields
• Capable of performing root cause analysis of issues detected in products released or under development
• Strong understanding of heavy-duty vehicle chassis systems
• Strong understanding of diesel engines, fuel systems, and aftertreatment systems
• Strong understanding of vehicle electrical systems
• Familiar with CAN based datalinks and reading communication busses
• Ability to proficiently work from schematics, diagrams, verbal and written instructions
• Strong understanding of vehicle steering and suspension components and function
• Strong diagnostic software understanding (ability to master use of diagnostic software such as NEDS, Insite, ACOM, etc.)
• Excellent Communication Skills - both written and verbal
• Ability to create detailed reports of concerns for both customer level and engineering level review
• Moderate fabrication abilities
• Comfortable creating, testing, and validating pre-production solutions
• Commercial driver's license (CDL) or ability to obtain a CDL

Company Overview
Navistar, Inc. ("Navistar") is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable Mobility
Visit us at www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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