Field Service Engineer - Remote (Chicago)

Are you an Experienced Field Service Engineer?

Wright Technical Services represents the most innovative companies and engineering teams across the country. When we bring a job to market you can be confident this is an opportunity to join a great company and for you to make a tremendous contribution.

Likewise we want to speak with great engineers. The Wright team works every day to present the best of the best technical talent to our clients. We work with engineers who are not only capable of performing a job, but individuals who take pride in making significant contributions to the organizations they are part of. The Wright team wants to speak to those who have made their companies better, more efficient, more profitable, more competitive, and so on.

If that engineer is you, let's connect.

Wright Technical Services is representing a Fortune 500 company that serves customers around the globe. They are a leader in their respective industry and have a history of invention and innovation. This company is experiencing rapid growth and they are adding to their engineering team.

Position Description

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

Job Description:

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

ESSENTIAL FUNCTIONS

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

• High School Diploma/GED or equivalent experience
• 5+ years' experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. The noise level in the work environment is usually moderate.