Field Service Manager

Schneider Electric is looking for a Field Service Manager
Schneider creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Responsibilities

• Direct management responsibility of Field Service Technicians and customers within a service district defined by a geographic area.
• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. Although not utilized on job sites, the FM is expected to spend 50% of their time in the field with techs, customers, vendors, and sales personnel.
• Conduct monthly safety meetings, perform FSR site safety audits, and ensure the district is in compliance with safety policies and procedures.
• Partner with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the FSM's assigned district. You are accountable for proper scheduling and utilization of employees within the team
• Develop and coordinate all technician training and qualification plans.
• Ensure techs are properly indoctrinated into SE's corporate culture and policies. Mentor techs to maximize SE's business opportunities and attain the technicians' personal career goals.
• Ensure each technician is complying with all administrative processes and Field Service reporting requirement
• Oversee the technician Recommended Repair Sales Lead process and ensure optimal participation
• Drive KPIs as defined by management to maximize Service goals to identify weaknesses and make corrections to enhance service delivery
• Perform annual and midyear performance reviews for employees
• Establish performance goals for employees
• Perform regular site visits and 1:1 meeting with direct reports
• Find opportunities to interact with customers to assess how the team is performing, incorporate feedback into department ways of working
• Contribute to departmental or branch strategic planning
• Ensure direct reports are properly equipped with tools and safety PPE required to perform their responsibilities on customer sites
• Stay informed of new developments in field tools and technology and apply them to projects or business processes as required

Assist sales personnel in the review of project cost estimates, assist in the creation of sales stage deliver Diagnose, troubleshoot, and repair control systems wire]y, hardware, and software Install, replace, and re-commission control systems devices, equipment
For this STATE based position, the expected compensation range is $96,000 -144,000per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job[1]related skills, experience, and relevant education or training
Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
₠25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.