After-Sales Service Manager

** DO NOT CONTACT THE STORE DIRECTLY! ** - Watch enthusiasts preferred.

Polacheck’s Jewelers Service Managers are the leaders of our service team. In this role, you will be responsible for delivering an impeccable customer service experience to each and every Polacheck’s Jewelers customer.

Work Schedule:

Monday – Friday: 9:00am – 5:30pm

- Some weekends as needed

Expectations and Responsibilities:

A) Our Service Managers must deliver excellent results.

· Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements and develop appropriate standards and processes to continuously elevate the overall service experience.

· Our Service Managers lead by example. We expect you to put the team’s success before your own, and actively involve yourself in growth and development. You set the standard for open communication, active problem solving, and a positive work environment.

· As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.

· Service Managers are expected to understand our business, know their customers, and lead the daily operations in quality and top-notch customer service.

B) Our Service Managers act in the best interest of Polacheck’s Jewelers at all times. You must have a passion for our industry, our team, and our customers.

C) Technical acumen is required – you must develop a knowledge of all watch and jewelry products, as well as processes and procedures.

D) Attitude and approach is everything. You must:

· Be a leader and a team-player.

· Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

· Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

· Be self-aware, flexible, and open-minded.

· Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

· Be an advocate for your customers. Your success depends on theirs.

General Requirements:

Educational experience: Bachelor’s degree or equivalent professional experience.

Professional experience: Prior leadership experience in a service-focused industry.

Leadership experience: Experience managing a diverse group of roles and responsibilities.

Process / operations experience: Strong and proven experience in technical repair or manufacturing in a fast-paced, technology-driven environment with strong customer facing responsibilities.

Employee Benefits:

As a full time Polacheck’s Jewelers employee you will receive full benefits after your 90-day probation period.

• Anthem Blue Cross medical coverage with $0 paycheck contribution
• 401(k)
• Employee Paid Time Off and Sick Time

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person