AddressResponsibilities:
- Manage a Field Services schedule board and assign Field Service Technicians and Applications Engineers based on incoming requests
- Collaborate with Account Managers and Account Representatives to build demand for proactive work and help Field Service resources geographically optimize their travel through visit scheduling
- Push Field Service resources to properly complete administrative tasks associated with work orders
- Facilitate & coordinate the shipment of fleet splicers to and from customers facilities
- Communicate & collaborate with both internal and external customers
- Manage the billing process using the Oracle order management system
Requirements:
- Bachelor's Degree is desired
- Strong project management and coordination skills which includes planning, scheduling, dispatching, and communicating
- Proficient with Oracle & Microsoft software (Order Management, Dynamics Field Service, Teams)
- Computer proficiency with demonstrated experience in MS Office (Word & PowerPoint)
- Excellent verbal and written communication skills
- Customer service-oriented personality and approach
- Spanish speaking is desired
