Billing Coordinator / Customer Service Rep

Purpose

Secure Shredding and Recycling (SSR) is committed to protecting its clients’ confidential information through providing NAID-certified services such as shredding, record destruction and e-Waste recycling. Due to growing demand for our services, we are looking to add a new role of Billing Coordinator / Customer Service Rep to our team.

The ideal candidate must embody the company’s core values:

• Positive and professional attitude
• Customer-focused
• Always do the right thing
• Teamwork

Role and Responsibilities

• Undergo Accounts Receivable training by A/R Assistant Manager on all customer billing activities.
• In the absence of A/R Assistant Manager, execute on all customer billing activities including but not limited to:

Receiving customer payment

Submitting bank deposits

Clearing of customer invoices

Processing all credit card and ACH customer payments

• Participate in collection efforts of past due invoices.
• Audit customer accounts as necessary.
• Undergo Customer Service training on all Customer Service issues.
• Serve as liaison to customers on all Customer Service issues.
• Work collaboratively with internal departments to successfully resolve all Customer Service issues.
• Accurately and completely document all billing and Customer Service activities as required by company policies and standard processes.
• Other duties and responsibilities as assigned.

Required skills and qualifications

• Must be able to read, write and speak English fluently so as to communicate effectively with customers, vendors and team members.
• High School diploma or equivalent.
• Some billing and Customer Service experience required.
• Possess these core competencies: positive and professional attitude, customer-focused, always do the right thing, commitment to teamwork.
• Excellent written and verbal communication skills, especially when interacting with customers over the phone.
• Ability to maintain confidentiality and handle sensitive information.
• Outstanding attention-to-detail.
• Exceptional organization skills.
• Ability to work independently as well as multi-task when necessary.
• Proficiency in MS Office programs (Outlook and MS Excel, in particular).

Physical demands/WORK ENVIRONMENT

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The noise level in the work environment is usually moderate.
• The employee is usually required to sit for extended periods of time; use hands and fingers to type on a computer.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Baton Rouge, LA 70814: Relocate before starting work (Required)

Work Location: In person