Service Center Coordinator

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role:

The Service Center Coordinator directs the daily operations of a satellite facility and is the responsible person for development of the Service Center.   This includes business development efforts and coordinating with the laboratory with respect to project management activities, sample receiving and forwarding. The position requires a combination of client services skills, field operations, and the local market.

• Establish a working relationship with clients.
• Work in collaborative efforts with sales management on business development.
• Communicate sampling schedules and project information to the laboratory.
• Project management functions for specific clients as requested by the laboratory.
• Communicate client concerns/issues to the laboratory.
• Keep clients informed of new developments and laboratory services.
• Courier activities as required.

About you

• Current Driver’s license with clean driving record.
• Ability to operate company vehicle.
• Knows the region and able to read maps.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Look for new ways to accomplish objectives.
• English verbal and written communication skills with the ability to communicate with clients, staff and management.
• Multi-tasked, organized, detail oriented, and possesses problem solving capabilities; will have good time management capabilities.
• Self-motivated and self-directed; able to work independently.

Required Qualifications:

• High School education with science background.
• 1+ years working in a science related field, preferably environmental.

Physical Requirements:

• Able to speak and hear clearly while communicating with co-workers, Department team members, management, and clients.
• Able to lift up to 50 lbs on a consistent basis (may request and use a dolly for situations requiring heavy loads).
• Able to sit, drive, and walk for 100% of an 8 hour day.
• Must be able to drive and get in and out of vehicle.
• Dexterity in hands and fingers to operate vehicle, computer and other equipment.
• Must have average vision and able to see to read reports and operate vehicle, office equipment.

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases
• Comprehensive benefit package  (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. 
EOE AA Minority, Female, Veteran, Individuals with Disabilities 

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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.