Staffing Coordinator

About You In Home Care is looking for a full-time Staffing Coordinator to join our team! We are an in-home care and staffing agency that work with the elderly, children, and adults to help provide personal care services. We also help staff local hospitals, nursing homes, and assisted living facilities with caregivers, CNAs, LPNs, RNs, and more!

Staffing Coordinators will work closely with our office manager and other Staffing Coordinators in order to provide the highest quality service to clients. This position is 8am-5pm Monday-Friday in the office and while on-call you would be remotely Saturday-Monday morning. *Work remotely on call every other (or every 3rd) weekend and some holidays**

Desired attributes:

• Able to work in a fast paced work environment
• Ability to organize and prioritice daily work
• Must be patient and congenial on the telephone
• Possess excellent oral and communication skills

Primary Responsibilities:

• Create and maintain client and caregiver schedules with an emphasis on creating high quality matches
• Ensure all client and caregiver shifts are filled and information is logged into the software system accurately
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Follow up with all client and caregiver issues to ensure their problems are resolved
• Recognize and capture opportunities to increase service hours to enhance quality care.
• Work well as part of a small team, by demonstrating open and effective communication with the business owner, office staff, caregivers, clients and family members.
• Ability to field new client inquiries over the phone as necessary

Qualifications:

• Experience in home care, health care or senior-related industry preferred
• Must have the ability to organize and prioritize daily work
• Must demonstrate excellent verbal and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Ability to think outside of the box
• Have a "can do attitude" with a knack for problem solving
• 2 years of customer service is a MUST

Competitive salary
We offer medical benefits, paid holidays and paid time off.
Job Type: Full-time
Expected hours: 40 per week
Experience level:

• Staffing experience encouraged but not necessary

Schedule:

• Monday to Friday from 8am-5pm
• On-call will vary after training