Client Service Coordinator - Nola

TITLE Client Service Coordinator, Global Forwarding - NOLA

JOB TYPE Full Time / Monday – Friday

LOCATION New Orleans, LA

Hybrid Schedule POST Training = 2 - 3 days / week in NOLA office

Join Livingston and grow your career with a market leader in the ever-changing world of international trade! Livingston focuses on customs brokerage and trade compliance, international trade consulting, global trade management and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, seaports, airports and other strategic locations throughout North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work closely with progressive industry leaders, share your ideas, receive recognition for achievements, and further develop your knowledge and expertise within the complex, evolving world of trade. Learn how you can make an impact at Livingston!

SUMMARY

Client Service Coordinator, Global Freight Forwarding - NOLA is responsible for ultimate customer service and solutions while providing shipment scheduling, trouble shooting, delivery coordination, rate quoting and processing of transactions from inception to completion.

Coordinator will assist team with developing and operating our Air/Ocean and Export service offerings. The individual will utilize their relationships, experience, problem solving, and analytical skills to help our customers. This position requires direct contact with our key clients and our suppliers to ensure high level of performance in the movement of goods through the supply chain. Arrange outbound/inbound cargo shipments from start to finish. Communicate with both internal and external customers. Investigate and resolve problem shipments. Support and lead by example with all functions involving both import and export aspects of international transportation -- air, land or sea. This position is an excellent opportunity to grow within Livingston while developing your professional skills!!

KEY DUTIES & RESPONSIBILITIES

• Process documentation for physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain excellent working relationships with internal departments and/or vendors.
• Create, update and execute SOP’s for new and existing clients.
• Understand and input applicable financial components of shipments for proper billing of customers.
• Meet required deadlines associated with department and customer KIP & SOP.
• Nurture relationships and continuously provide exemplary service while collaborating with support staff, overseas offices and other third parties to ensure timeliness and efficiency.
• Identify most cost-effective solutions based on each client's needs.
• Maintain profitability of accounts and identify opportunities for increasing revenue / profit margins by successfully negotiating pricing with vendors and quoting clients.
• Develop knowledge of shipping process and government regulations through research and cross training with other team members.
• Perform other related duties as assigned by management; adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player, with ultimate communication skills and dedicated to providing high quality customer service and solutions.
• Excellent decision-making skills; ability to prioritize, learn, adapt, and thrive under pressure.
• Proven organizational and time management skills; ability to multi-task.
• Communicate professionally and effectively with clients, vendors, co-workers, government agencies, and industry partners, via phone and email, to achieve challenging goals in a time sensitive manner.
• Proficient in Outlook and MS Office Suite is a MUST

EXPERIENCE – MINIMUM REQUIRED

Recent graduates with stellar communication skills, passion to learn an exciting industry and a solid drive for success!!

OR

1 - 5 years of professional experience in a professional office environment

EDUCATION

Required: High School/GED or equivalent

Livingston is committed to diversity, equity and inclusion. We actively recruit individuals from diverse backgrounds and foster an inclusive culture where you can feel empowered to share your ideas while treated with dignity and respect. Livingston is an equal opportunity employer and does not discriminate based on race, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Accommodations are available for our employees, as well as, applicants throughout the recruitment process.

Job Type: Full-time

Salary: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• New Orleans, LA 70130: Relocate before starting work (Required)

Work Location: Hybrid remote in New Orleans, LA 70130