Field Service Care Coach (Rn, Social Worker, Counselor, Or Human Services)

Become a part of our caring community and help us put health first

The Field Service Coordinator (Care Coach 1) assesses and evaluates member’s needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity.

This role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes. 

Responsibilities include:

• Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.
• Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.)
• Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments.
• Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
• Assisting members in maintaining Medicaid eligibility
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.

Required Qualifications

Must meet ALLfollowing requirements:

• Prior experiences in health care and/or case management.
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills.
• Ability to manage multiple or competing priorities in a fast-paced environment.
• Ability to use a variety of electronic information applications/software programs including electronic medical records.
• Must reside in the state of Indiana and be willing to travel to see members in your region Or reside in a Boarding State (MI, KY, IL, OH) and travel to Indiana to see members
• Ability to work Monday-Friday 8:00am-5:00pm

Service Coordinators (Care Coach 1) shall meet ONE of the following qualifications:

• Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018; OR
• Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate’s degree in nursing with at least one (1) year of experience serving the program population (license in the state of Indiana and in the bordering state of residence: MI, KY, IL, OH); OR
• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
• Bachelor’s degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring); OR
• Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR
• Associate’s degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring).

Additional Information:

Workstyle: Field Position, Must Reside in Indiana Or Bordering states MI, KY, IL, OH

Location: This position requires member facing visits across Indiana.

Training: Date: April 8th 2024

Travel

• This position will require a minimum of 100% travel to cover 6-7 Counties in your region of Indiana.
• Must have a Valid driver’s license with reliable transportation and the ability to travel within the state, as required – caseload of 50 members and cover 6-7 counties, required to see all members face to face – initial assessment and minimally on a quarterly basis, also required to see F2F if hospitalized or change in condition. All members are over 65 years old and most are dual enrolled in the Pathways program.
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Job Type: Full-time

Pay: $22.93 - $28.70 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• REQUIRED - Are you wiling to travel 100% of the time to see members in their homes or facility? YES/NO. PLEASE ANSWER

Ability to Commute:

• Indiana (Required)

Ability to Relocate:

• Indiana: Relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road