Become a part of our caring community and help us put health first
 

The Care Coach helps to support the Care Coordination Contact Center and Advanced Illness team in the navigation of patients and their families in the post-acute space. Identifies and resolves barriers that hinder effective care including lack of PCP appointments. This role will be responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need CenterWell Home Health Services. The Care Coach is under the general supervision of the Director of Advanced Illness and under established performance criteria. This is a work from home telephonic position

Essential Functions:

Become a part of our caring community and help us put health first
 

The Care Coach helps to support the Care Coordination Contact Center and Advanced Illness team in the navigation of patients and their families in the post-acute space. Identifies and resolves barriers that hinder effective care including lack of PCP appointments. This role will be responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need CenterWell Home Health Services. The Care Coach is under the general supervision of the Director of Advanced Illness and under established performance criteria. This is a work from home telephonic position

Essential Functions:

• Act as a CenterWell Home Health representative in supporting patients who have discharged from service or for those who may need post-acute services. Able to assist the patient and family in accessing pre-determined healthcare resources.
• Assist with patient appointment scheduling when needed
• Assists in the discharge process by sending referrals to alternate levels of care when applicable and, following up with referral status through discharge.
• Participates in special projects and performs other duties as assigned.
• Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
• Reviews and adheres to all Company policies and procedures.

Use your skills to make an impact
 

Required Experience/Skills:

• Bachelor’s degree preferred
• Minimum of 2 year working in a healthcare related field or healthcare call center
• Ability to learn and master information related to locations and services of client.
• Outstanding computer skills.
• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$47,700 – $65,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.