Address
SalaryJob Summary:
Under the direction of the Director, Account Management and determined by the needs of the department, the incumbent will work as a Field Account Manager to support and oversee in full or in part(s) one or more accounts for retention and growth – this includes site visits, maintaining service needs and coordinating account quarterly business reviews.
Essential Duties and Responsibilities
Under the direction of the Director, Account Management and determined by the needs of the department, the incumbent will work as a Field Account Manager to support and oversee in full or in part(s) one or more accounts for retention and growth – this includes site visits, maintaining service needs and coordinating account quarterly business reviews.
Essential Duties and Responsibilities
- Educate, instruct, upsell all assigned and newly generated accounts in Field Account Manager’s territory.
- Build and ensure long-term customer relationships.
- Act as a liaison between the client and Simple Laboratories’ operations team for client needs
- Provide ongoing customer support/services and problem resolution as needed through email, phone calls and site visits.
- Resolve customer related issues and escalations timely.
- Monitor supply deliveries to ensure supply fulfillment in a timely manner while effectively managing the account needs.
- Ensure customer retention by providing superior customer service
- In-service current clients on new test offerings
- Work closely with business development team to grow book of business
- Continuously provide educational material to the respective account
- Train clients to use our online portal to request supplies or Adhoc pick up requests.
- Meet and exceed monthly retention goals on a regular basis
- Living by our values and mission, including performing your role with the highest ethics and in full compliance with all laws, rules, and regulations
Minimum Qualifications (knowledge, skills, and abilities):
Education - Bachelor's degree preferred or equivalent account management experience.
Complexity of Work - Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision. Must be able to work in a rapid paced environment and take appropriate action with client concerns and escalations.
Preferred/Required Experience - Experience in a healthcare industry is a plus with proven success in managing a book of business. Previous sales experience or account management is preferred. Valid driver’s license and clean driving record. Ability to travel as needed to client sites.
Physical Requirements - Sitting for long periods of time and driving to client site visits
Personal Protective Equipment - Follows standard precautions using personal protective equipment as required and applicable.
BENEFITS:
- 401(K)
- 401(k) Matching
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- ST/LT Disability
- Hospital Indemnity Insurance
- Critical Illness insurance
- Accident Insurance
- Mileage reimbursement
About Simple Laboratories LLC:
Simple Laboratories provides laboratory diagnostic testing and related services in the Midwest of the United States. Certified by the Clinical Laboratory Improvement Amendments program (CLIA), Simple Laboratories is a full-service, clinical laboratory offering a comprehensive test menu and wide-ranging services to support physician offices and surgical centers. The company specializes in routine testing services, including blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, HIV tests, and microbiology cultures and procedures. The company is headquartered in Harwood Heights, IL.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not indeed to be considered an exhaustive list of all responsibilities, duties and skills of the people so classified.
Simple Laboratories provides laboratory diagnostic testing and related services in the Midwest of the United States. Certified by the Clinical Laboratory Improvement Amendments program (CLIA), Simple Laboratories is a full-service, clinical laboratory offering a comprehensive test menu and wide-ranging services to support physician offices and surgical centers. The company specializes in routine testing services, including blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, HIV tests, and microbiology cultures and procedures. The company is headquartered in Harwood Heights, IL.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not indeed to be considered an exhaustive list of all responsibilities, duties and skills of the people so classified.
