Federal Help Desk Technician

Chevo Consulting is currently seeking Tier I, and II HelpDesk Technicians to support our team. These positions will provide the opportunity for significant client interaction by learning the client’s business and to become a trusted advisor. Ideal candidates will demonstrate versatility in understanding and performing work related to providing technical support for end users services in the resolution of user-generated support requests. These positions are within a hybrid work environment, with the client site being located in Washington, DC metro area.

Duties and Responsibilities:

• Duties will include configuration, troubleshooting, training, and remote support for custom applications.
• This is a full-time salaried position that will require occasional off hours support.
• Provide on-site and remote support following standard operating procedures
• Provide support to team on relevant products, tools, and technologies
• Serve as an escalation for Help Desk support
• Create new technical support documentation and ensure knowledge articles and guidance for the User Support community are current, complete, and organized

Required Qualifications:

• Strong ability to configure applications, set up user accounts, set up forms; access/privileges
• 3+ Years of experience resolving tickets at the Tier 1 or Tier 2 level
• 3+ Years of information systems work experience
• Excellent customer service skills and a professional demeanor
• Excellent communication skills
• Excellent problem-solving skills
• Ability to pass client security clearance requirements

Desired Qualifications:

• Possess a strong desire to grow professionally.
• Prior experience supporting IRS IT programs
• Active IRS High Risk MBI clearance is a plus

Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more!

Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine’s 2023 “Best Firms to Work For” list and is a 2023 Elev8 GovCon honoree. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards.

Chevo Consulting, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.