(LCAT - Service Desk Technician – Level I)

Responsibilities include, but are not limited to:

o Perform installation, and support of new Windows based computer systems.

o Install Image and software on laptops and workstation

o Prepare the computers for deployments and support the deployment activities

o Assist with the installation and support of computer systems and peripherals. Coordinates with Management for inventory, hardware orders, equipment movement, and shipping needs.

o Assist in assuring that work products comply with established deliverable guidelines including format and content.

o Assist in the development of documentation based on the customer's processes.

o Travel to customer sites and perform deployment activities to include, site surveys, installs hardware, install software, remove hardware, check hardware for shipment etc.

o Other duties as assigned.

Job Qualifications:

o 2 years of experience in Information Technology.

o Excellent written and verbal communication skills.

o Demonstrated initiative, sound judgment, effective decision-making

o Experience in Customer Service

o Requires skill with MS Word, Outlook, Excel, and PowerPoint

Other Requirements:

o Must have active interim Secret clearance or above

Physical Requirements:

o Must be able to type

Job Types: Full-time, Contract

Pay: $21.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift

Experience:

• IT support: 2 years (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Washington, DC (Required)

Work Location: In person