Address
SalaryJob Details
Posted March 29, 2024
LocationWashington D.C.
Job Type Direct Hire
Industry Legal
ContactDirect Hire Team
Job Description
The Ford Agency is actively recruiting for a Tier II Helpdesk Analyst for a top DC law firm. This individual will join a busy team, provide complex IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions.
Responsibilities Include:
Qualifications Include:
Key points:
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
Responsibilities Include:
- Serve as an escalation support from Tier 1 Help Desk
- Thoroughly document support requests through ServiceNow
- Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions
- Resolve service requests in a timely manner to users remotely and onsite
- Troubleshoot hardware and software issues
Qualifications Include:
- 3+ years of Help Desk and end-user support experience
- Experience in a large law firm or other professional services firm preferred
- High level of attention to detail
- Excellent interpersonal and communication skills
- Experience maintaining and supporting Windows OS and Microsoft Office applications
- Technical skills:
- Windows 10
- Microsoft Office
- Printer Management
- A/V support
Key points:
- Busy Role
- Downtown DC
- Flexible Schedule
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
We listen, ask key questions, and refine the process
Our refined process has led our team to consistent success in recruiting for the area’s discerning business market.
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We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.
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