Help Desk Technician

Description:

Concept Solutions is seeking for a Help Desk Technician. This position is in support of the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3) office which is responsible for maintaining IT infrastructure and software providing situational awareness for FAA management. Additionally, if disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Help Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms.
Primary responsibilities include:

• Respond to requests for technical assistance in person, via phone, and electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard Help Desk procedures
• Log all Help Desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Obtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches.
• Recognize security and privacy incidents and respond appropriately following the directions of incident response procedures.
• Direct others in following security requirements and adherence to FAA security policies and user agreement.
• Implement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups)
• Support System Updates and Upgrades
• Execute scripts for various software packages

Requirements:
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Requirements*

• Ability to obtain a DOD Secret Clearance
• High School Diploma
• 10 years relevant experience in a Help Desk environment.
• Must be willing and able to work a rotating shift schedule to include nights and weekends.
• Experience with Windows 10 security configuration, Active Directory
• Understand the concept of least privilege user access
• Knowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies.
• Knowledge of LAN/WAN design and general internetworking technologies
• 0-5% Travel Required

COMPANY PROFILE:
As a small business, Concept Solutions has a large footprint- every person who flies domestically connects with us and may not know it! We are proud of our footprint in support of IT systems at the Federal Aviation Administration. The community has recognized our accomplishments with prestigious awards including Small Business Achievement Awards, The Washington Technology Fast 50 Ranking, DHS Small Business Achievement Awards, Winner of Deloitte Technology Fast 500, Deloitte Technology in North America Award, Virginia Chamber of Commerce Fast 50, and Best Places to Work in Virginia 2013-2018 and Alfred P. Sloan Awards for Excellence in Workplace Effectiveness and Flexibility 201
Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.
Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.