Sr. Help Desk Technician

Help Desk Support Technician (2 Shifts Available/ Shift 1: 7am-3pm / 11pm- 7pm )

Kinaras Solutions is currently seeking a Help Desk Support Technician to join our team. Kinaras Solutions is thrilled to announce an opening for a Help Desk Support Technician position at in the Washington, DC / DMV Area. If you are a tech-savvy professional with a passion for providing exceptional end-user support and possess the necessary skills, we want to hear from you!

By joining Kinaras Solutions, you will become part of a dynamic and innovative IT company that values its employees' growth and development. We offer a collaborative work environment where your skills and expertise will be recognized and appreciated.

Kinaras Solutions is excited to be hiring a Help Desk Support Technician with the knowledge, experience, and ability to provide:

Senior Service Technician Support:

• End-user support for software, peripherals, and devices
• Installation of specialized software
• SolarWinds Information Technology Service Management (ITSM) tickets and tasks for specialized software, peripherals, and devices
• End-user training support for in-house specialized software such as Web and SharePoint solutions

Devices Support:

• I-phone, I-pad, Samsung Phone
• Audio visual, and video teleconference equipment
• Multi-function devices that copy, fax, and print
• Stand-alone printers

Deployment of new desktop and laptops hardware

• Image development and support
• operating system upgrades
• Customer equipment relocation support
• Coordinate and communicate with NIGC personnel for government property management

Required Skills & Certifications:

7-10 years of IT support experience

One or more of the IT Industry Certifications listed below:

o Security+

o Microsoft Certified Desktop Support Technician (MCDST)

o Microsoft Certified Technology Specialist (MCTS)

o MCITP Certificate

o HDI Certified

o MCSA Certificate

o IT Infrastructure Library (ITIL)

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Do you have the ability to work independently as Tier 2 Customer Support?

Experience:

• Technical support: 7 years (Required)

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: In person