Service Desk Technician (5064)

As Service Desk Technician, you'll be passionate about IT support and customer interaction for a major national security client. If you want to join a company that values technical expertise and challenges and are open to commuting to Downtown DC, we want you to work for MetroStar!

Our team is responsible for secure network support and management. We Manage LAN performance, network security and all facets of network design. Come be a game changer and join our team!

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• You'll work with team members to provide Tier 1 and Tier 2 customer support
• You'll also provide operational support to the National Security Council
• You'll provide day-to-day support of multiple classified networks
• To be considered you must be able to provide support from 8AM-5PM or 12PM - 8PM, M-F

What you'll need to succeed:

• An active TS/SCI security clearance
• BA/BS in Computer Science, Information Systems, Engineering, Business or Mathematics
• A minimum of 3 years of experience performing help desk, response team, or administrator duties including
• Have configuration and operation of business systems experience
• Experience with optimizing system operations and resource utilization
• Experience performing system capacity analysis
• Have experience with creating user account and password resets using Active Directory tools
• Proficient with the Microsoft Office Suite

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don't meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Not ready to apply now?

Sign up to join our newsletter here.