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SalaryFCRA Support Specialist, Government Services
Would you like to join our excellent support team?
Are you a skilled communicator and collaborator who builds trusted relationships with stakeholders?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below.
https://risk.lexisnexis.com/government
About our Team:
The Government Services department focuses on the provision of asset verification for federal, state and county agencies who determine eligibility for publicly funded programs. Independence and collaboration go hand to hand in our team culture. We encourage our team members to take ownership of their work while fostering a supportive environment where collaboration flourishes.
About the job:
This role supports our Agencies and consumers in receiving the correct account information and balance history. This role is remote, and work hours are 8AM – 4:30PM CT.
You will be responsible for:
- Maintaining relationships and providing support to field offices, agencies and financial institutions participating in the asset verification programs.
- Contacting financial institutions to correct or update previously responded to requests.
- Meeting productivity and quality requirements entering financial and account balance data provided by financial institutions.
- Maintaining required records in the completion of data entry tasks and conducting quality control reviews.
- Meeting contracted service level agreements, including response times, etc.
- Assisting in resolving and reporting any errors related to operations and maintaining/updating documentation of procedures and reports.
- Performing all other duties as assigned.
Qualifications:
- Have 10-key skills and ability to type at least 50 WPM. (A Data Entry test and WPM test will be given during the interview.)
- Have experience in Data Entry & Customer Service.
- Have high school diploma at minimum.
- Have Microsoft Suite skills and able to work with PCs and web-based applications.
- Have thorough attention to detail and a commitment to the highest quality of performance. Able to multi-task.
- Have self-motivated and reliable work ethic, and proficient at working independently as well as in a team.
- Able to work under pressure and meet deadlines.
- Have excellent oral and written communication skills.
- Able to obtain SSA Security Clearance as a condition of employment/continued employment.
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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.Please read our
Candidate Privacy Policy
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