Facility Service Representative

Jacobs has partnered with NASA to support space flight programs for more than 40 years. This work is directly in support of the Center Maintenance, Operations, and Engineering (CMOE) contract at the NASA Langley Research Center (LaRC), located in Hampton, Virginia. The CMOE contract is comprised of three major categories of work - operations, maintenance, and engineering (OME).
• Maintenance - Research and institutional facility maintenance includes, but not limited to, preventive maintenance, trouble calls, repairs, Reliability Centered Maintenance (RCM), Facility Condition Assessment (FCA), and maintenance/operation of central utilities (e.g., electrical power distribution, potable water, storm water drainage)
• Operations - Facilities Operations support includes, but not limited to, wind tunnels, laboratories, and test stands testing, instrumentation calibration/repair; plant and utilities (e.g., high pressure air, Liquid Nitrogen (LN2) and Steam Plant); technology development and administration, including, but not limited to, Facility Automation Systems (FAS) and Data Acquisition Systems (DAS)
• Engineering - Facility engineering includes, but not limited to, engineering studies, design, construction, construction management, configuration management, tactical engineering, pressure system recertification, project management/planning support.
Responsibilities
This position serves as the central point of contact (customer liaison) for customers in a listed zone of facilities for maintenance, operations, engineering tasks. In this role as the Facility Service Representative (FSR) must ensure accuracy of the Electronic Contract Management System (ECMS) and Maximo CMMS entries and data used to track all maintenance work in the specified zone locations. FSR personnel work with the Facility Coordinators as the liaison on open work tasks by using various reports to ensure the customer work deadlines are being met.
FSR will become familiar with all relevant equipment and information pertaining to their assigned customers and facilities. The equipment can include specialized electrical power distribution, HVAC equipment, clean rooms, chill water systems, and freezers. FSRs communicate and coordinate all required work with all interested parties (e.g., building occupants) to avoid unacceptable disruptions in the Government's operations
FSR use their working knowledge of mechanical and electrical systems listed above to provide an initial assessment of issues in the facility. They must be able read and interpret blueprints and working drawings.
FSR personnel serve as a quality control personnel for the maintenance request close out processing. FSR personnel work with Wind Tunnel scheduler personnel on downtime schedules for scheduling with the Work Control Center preventive maintenance items that will affect research work in the tunnels.
FSR personnel are used as needed to back up the Call Center personnel to take incoming work request calls as needed.
U.S. Citizenship required. Two (2) years of college with courses in engineering or associated disciplines such as facilities or maintenance preferred, and six (6) years of related experience for a total of eight (8) years experience. Additional relevant education may be substituted for a portion of the experience.
Position requires comprehensive knowledge of programs gained through long and varied work experience in field of specialty.

• Knowledge of MAXIMO or other (Computerized Maintenance Management System (CMMS)), research ability using the Internet, manufacturer and other sources are desired.
• Ability to develop and manipulate MS Excel spreadsheets or equivalent. Experience with MS Project preferred.
• Demonstrated experience working with or managing electrical and mechanical systems and HVAC knowledge preferred.
• Must be able to effectively communicate both orally and written with effective use of visual aids. Should be able to use computing technology for problem analysis and solution.

Essential Functions:
Work Environment
Industrial Shop Environment (50%) - May be exposed to areas of high noise levels, hazardous propellants, explosives, chemicals and industrial facilities (35%). Travel between various facilities/test operations is required and may bring exposure to potentially hazardous equipment operation.
Physical Requirements:
Must be able to walk, stand, bend, twist and sit for extended periods as well as climb, crawl, and lift up to 35 lbs. Limited time spent on active construction sites. Must be physically capable of walking and climbing over rough terrain and working at elevated heights and confined spaces. Construction sites are commonly areas of high noise levels due to construction equipment and facility test operations. Appropriate PPE and training will be provided for all conditions.
Equipment and Machines:
Standard office equipment: PC, telephone, copier fax etc. Software-Microsoft Office Suite (Word, Excel, Outlook) and Microsoft Project. Safety and Personal Protective Equipment.
Attendance:
Regular attendance mandatory (100%) Occasional Overtime/work outside normal schedule required. Respond on provided cell phone during and after working hours and on weekends to emergency notifications and equipment issues or failures.
Other Essential Functions:
U.S. Citizenship required. Must be able to work in a team atmosphere. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety/risk hazard to the employee or others. Must be able to balance scope, schedule and budget to insure project success. The work environment requires the ability to cooperate and work with individuals at all levels of the company and the client. Must be able to obtain and maintain a security clearance as required. A valid driver's license is required.