Express Service Advisor

As an Express Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. This position is great for training to become a repair Service Advisor.

If you are looking for an opportunity to work for a fast growing, family-owned dealership, Doxon Toyota of Auburn is for you! Doxon Toyota of Auburn is always looking for qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing.

At Doxon Toyota of Auburn, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Doxon Toyota of Auburn has been serving the Auburn are for over 80 years.

At Doxon Toyota of Auburn, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Compensation & BenefitsExpress Service Advisor monthly pay range is $2947.00 to $6238.00. Payroll is paid on the 5th and 20th of each month. Eligible benefits include:

• Health, Dental, Vision and Life Insurance Benefits available for full-time employees & their families, would begin 1st of the month following 60 days of employment. Two programs: base and buy up.
• Overtime is paid at time and half.
• Paid Time Off is Accrual basis for the first 3 year at 1hour earned for every 40 hours worked. After 3 years, on anniversary date of employment, PTO is frontloaded. 3 – 5 years = 96 PTO hours, 6 – 9 years = 112 PTO hours, 10 – 14 years = 145 hours and 15 years and over = 160 PTO hours.
• 401K retirement plan with employer match up to 4%, after one year of employment.

What We Offer

• Medical
• Dental
• Vision
• 401K
• Paid Time Off (Paid Sick Leave) accrual basis

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Qualifications

• Experience with Reynolds and Reynolds DMS, preferred
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.

Job Type: Full-time

Pay: $2,947.00 - $6,238.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Experience:

• Express Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person