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Our client, is an investment management firm with a multiseriately hedge fund offering, is seeking an Executive Support Engineer
Location: Onsite, New York, NY
Position Type: Contract
Description
Executive Support Engineer
Principal Responsibilities
Qualifications/Skills Required
Salary: $175-250K Total Comp
Location: Onsite, New York, NY
Position Type: Contract
Description
Executive Support Engineer
- The Executive Services Support Team is responsible for providing quality support services to the highest level Executives and various VIPs in a fast-paced financial company.
- This is a hands-on role requiring the ability to problem-solve with exceptional judgment, expertise, and professionalism.
- The Executive Services Support role will occasionally require travel for the purpose of supporting customers in varying locations, including corporate offices, residential offices and remote offices.
- The role is also responsible for timely triaging of impactful outages, and proactive communications with the customers on changes to their environments.
Principal Responsibilities
- Deliver high-quality technical support to C-Suite executives, Business Management, and other firm VIPs in a courteous, professional manner
- Field phone calls and emails from customers, leveraging ServiceNow to track and manage all issues, requests, and inquiries
- Troubleshoot and resolve reported firm-related issues, including but not limited to Windows 10, Microsoft Office and other productivity applications, Bloomberg, internal PNL/trading/risk applications, corporate mobility (Dell laptops and Apple iPhones), printing, networking, telephony, and videoconference
- Troubleshoot and resolve reported personal technology issues, including but not limited to computers, laptops, mobile phones, etc., family/home technology (home network, family entertainment and AV)
- Travel to home offices is required for equipment setup/breakdown and any issue remediation that cannot be resolved remotely
- Understand and evaluate end-users needs and develop creative technical solutions to meet them, while keeping in line with firm policies and procedures
- Support projects that evolve as a result of firm-wide technical initiatives
Qualifications/Skills Required
- Minimum of 5 years of progressive technical support experience in a financial institution
- Minimum of 3 years of supporting Executive and VIP customer base
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Bachelor's degree required; must have excellent written and verbal skills
- Strong communication skills to ensure customers are informed of issue status through resolution; ability to escalate to the appropriate technology teams when necessary
- Applicable knowledge of LAN, WAN, Wi-Fi, cellular technologies
- Broad understanding of mobile technology and firm integration (Intune, BlackBerry Enterprise Server, BlackBerry App suite, DEP)
- Comprehensive knowledge of Windows-based desktops and the key Firm applications (i.e. Microsoft Office Suite, Adobe Reader, Internet browsers, Bloomberg, etc.)
- Knowledge of Active Directory, Exchange, Citrix, Okta SSO, RSA MFA, ServiceNow, remote assist tools, and application delivery systems
- Ability to anticipate customer need and proactively develop and provide solutions accordingly
- Ability to maintain composure, discretion, and professional demeanor in an extremely fast-paced, demanding environment
Salary: $175-250K Total Comp
