Executive It Support

At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
This is an on-site individual contributor role supporting Equitable's Executive Leadership team, including Audio/Visual and IT support.
Key responsibilities include, but are not limited to:

• Provide, set up and fully support, desktop, mobile, telecom, network and video conferencing systems hardware and software.
• Interact with executives and administrative staff to provide and process information in response to inquiries, concerns, and requests about products and services.
• Complete end user service requests primarily around application installation on PCs and trouble-shooting related issues.
• Proactively identify, document and implement procedures or help desk scripts to limit downtime, maintain a stable technology environment for our end users.
• Perform remote troubleshooting of PCs, mobile devices, printers, AV equipment and application installs/repairs for remote users in various locations.
• Train end users to properly use Infrastructure-specific software (VPN; O365; wireless and etc.) along with security best practices
• Provide SCCM support; monitor the deployment statuses, troubleshoot the issues with application deployments.
• Resolve incidents related to and/or participate in any security-driven activities to ensure pcs are operating within all parameters and guidelines as outlined in Equitable's Information Security Internal Policy and Standards.
• Identify and document operational procedures on repeated issues and shift workload to Level 1 Helpdesk Analysts to decrease demand into the team.
• Identify operational issues within the department and make recommendations automate or improve the process to increase efficiency and/or decrease demand.
• Regularly update and create, if necessary, Service Requests, CMAs, Incidents and Problems within our Service Management system.
• Actively participate in team and department meetings.
• Assist with remote maintenance of the lab environment in Jersey City to allow the users to test their application on images; reimage the lab pcs; test the Equitable core components.
• Contribute his/her own input regarding deployment strategy and timelines for Workplace projects.

Differentiating Activities

• Ability to use technical knowledge and skills to perform problem analysis and assist in resolution of hardware, PC software and network issues.
• Maintains and enhances expertise in Equitable applications.
• Collaborates with IT colleagues to understand and propagate best practices, methodologies, standards and tools.
• Provides communications and information on Equitable applications, hardware and procedures to users at all knowledge levels.
• Regularly documents their work and is accountable to the Team Lead.

The base salary range for this position is $70,000 - $92,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits: Equitable Total Rewards ProgramRequired Qualifications:

• 2 years of experience with use of varied platform operating systems including O365 and other Collaboration platforms (Outlook, SharePoint, Skype, One Drive, etc.)

Preferred Qualifications:

• Demonstrated knowledge of Windows, MAC, and Mobile Devices.
• Proven knowledge of LAN, WAN and wireless communications.
• Established knowledge of Video Conferencing Equipment.

Skills
Agile Methodologies: Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Network Engineering: Knowledge of the processes, tools and technologies for network engineering; ability to utilize and manage these for planning, designing, construction and support of wireline and wireless networks.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change
ABOUT EQUITABLE
At Equitable, we're a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .
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