Executive Housekeeper - Hyatt Westlake

Reports To: General Manager, Director of Rooms, Assistant General Manager

Supervises: Assistant Housekeeper, Housekeeping Inspector, Housekeepers, Laundry Attendant

Job Purpose: To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

Job Responsibilities:

• Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.
• Assist General Manager in development of the department’s annual budget. Monitor performance against plan.
• Enforce policies and procedures.
• Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compile and report accurate status of guest rooms to front office.
• Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintain standard procedures for security of on-loan equipment.
• Maintain productivity and labor cost goals.
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Other duties as assigned.

Job Skills:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
• Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.
• Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
• Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

Education

• Bachelors Degree in Business or related field preferred.

Experience

• Minimum 2 years experience as Assistant Exec. Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.