Asst Executive Housekeeper

To efficiently direct and maintain the Housekeeping and Laundry departments to ensure the cleanliness, comfort and appeal of all guest and employee use areas including furniture, furnishings, linens and uniforms. Will be responsible to run the department in the absence of the Executive Housekeeper while maintaining all required policies and standards.

• Will run the department in the absence of the Executive Housekeeper.
• Completes morning and evening reports and assists with assignment of Villa Attendants and House Attendant. Also, responsible for key control where applicable.
• Trains new supervisors and assists the training of Villa Attendants, House Attendant and other housekeeping staff.
• Inspect all public areas daily.
• Ensure all rooms are inspected (arrivals and vacant).
• Report all injuries to Human Resource and Security to complete a written report.
• Work closely with Laundry Attendants to ensure sufficiently cleaned linen and terry for all outlet to include Spa, Locker Rooms, F & B and Rooms; assist where necessary.
• Work closely with Housekeeping Team to ensure that their cart are cleaned at all times.
• Work closely with Housekeeping Team to ensure that their cart are fully stocked with guest supplies and cleaning supplies.
• Work closely with Housekeeping Team to ensure that their golf cart are in working order.
• Personally supervises the cleaning of VIP rooms and when completed informs Executive Housekeeper for inspection.
• Assist in all physical inventory of linens and supplies on a monthly basis.
• Assist with supplies inventory on a weekly basis, order where necessary.
• Make schedule for the department weekly in the absence of Executive Housekeeper.
• Informs night staff of VIP rooms and special requests and assignments.
• Assist with interview, hire and direct the supervisors and other employees in the departments. Appraises these employees and recommends salary increases.
• Approves vacations, leaves of absence, promotions, demotions, and terminations of all housekeeping personnel in the absence of Executive Housekeeper.
• Formulates and recommends for approval, policies and procedures related to the housekeeping department. Administers same, if approved.
• Ensures the highest level of cleanliness throughout the hotel with particular emphasis on guest rooms and public spaces. Inspect all public areas daily as well as all rooms.
• Establish and maintain standard training and operating procedures for the housekeeping department to ensure the highest level of cleanliness and uniformity. Regularly update SOP’s, Operating Manuals, checklists, etc. and share with the department. Enjoy highest degree of standards.
• Prepare weekly labor schedules to ensure adequate staffing while making efficient use of labor resources. Monitor daily Labor report and make necessary changes if needed.
• Closely supervise subordinates to ensure that procedures are been uniformly followed;
• Maintain high visibility on guest areas and inspect all VIP rooms.
• Periodically conduct physical inventories of all uniforms, linens (including food and beverage) and supplies. Prepare requisitions for management approval to ensure par stock for all items. Maintain par levels of all supplies in adherence with budget constraints.
• Understand the needs, workings and procedures of other departments.
• Schedule heavy cleaning including the buffing of carpet and tiles to maintain the highest level of cleanliness. Establish/maintain a schedule to ensure cleaning on a regular basis.
• Control the inventory and usage of all cleaning supplies and evaluate pricing and purveyor service at least every six months. Work within the lines of budget constraints and understand effect of budgeting.
• Control labor cost by checking labor reports and sales reports daily. Forecast labor and scheduling accordingly.
• Periodically review and update, if necessary, all housekeeping laundry and valet procedures.
• Fully understand all communication systems utilized by the department.
• Maintain an “open door” communication with employees.
• Evaluate subordinates periodically. Prepare personnel development plans, reviews, and disciplinary action as needed with the Executive Housekeeper.
• Prepare annual recommendations for capital improvements in areas covered by the scope of responsibility for management approval.
• Prepare annual recommendations for the housekeeping budget for the next year.
• This list of essential functions is not exhaustive; and may be supplemented as necessary.
• Available to attend CordeValle employee training and meetings when required.
• Available to work holidays and weekends as needed.
• All other duties as required.

• Completion of housekeeping related continuing education courses helpful.
• Must have technical skills and in depth knowledge of housekeeping, laundry and valet operations.
• Familiarity with computerized property management system.
• Must have a high degree of judgment in operations and administrative duties.
• Good supervisory judgment is essential.
• Must exceed basic job requirements and assist with the operation of the total hotel.
• Must be self-disciplined and have a personal desire to maintain the high standards of cleanliness required.
• A high standard of personal hygiene and grooming is essential.
• Ability to be mobile throughout the property.
• Able to read and understand instructions, safety rules, etc.
• To do this kind of work, you must be able to:
  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret established policies.
  • Understand the government regulations covering business operation.
  • Make business decisions based on productions
  • Reports and similar facts as well as on your own experience and personal opinions.
  • See differences in widths and lengths of linens such as those on graphs.
  • Deal with the general-public, customers, employees, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept full responsibility for managing an activity.

General Skills:

• Must be able to perform job functions with attention to detail, speed and accuracy;
• Must be able to prioritize, organize and follow-up;
• Must be a clear thinker, remaining calm and resolving problems using good judgment;
• Must be able to follow directions thoroughly;
• Must be able to understand a guest’s service needs;
• Must be able to work cohesively with co-workers as part of a team;
• Must be able to work with minimal supervision;
• Must be able to maintain confidentiality of guest information and pertinent hotel data.
• Have a basic knowledge of budget figures and maintenance of those figures.
• Have a basic knowledge of interviewing skills to assess potential new hires.
• Understanding of guest relations and ability to create a “team” atmosphere.
• Have a basic math aptitude.
• Ability to communicate effectively with guests and staff.
• Able to read and understand instructions, safety rules, etc.
• Ability to use basic computer systems independently.

Language:

• Required to speak, read and write English, with fluency in Spanish preferred.
• Verbal skills highly important in dealing with employees, supervisors and peers.
• Must have sufficient writing skills in both English and Spanish to prepare error free procedure manuals, employee reviews and any other means of written communication.

Financial Acumen:

• Requires mathematical development sufficient to be able to deal with system of real numbers;
• Able to apply algebraic solution of equations; and probability and statistical inference.
• Able to apply fractions, percentages, ratio and proportion.

Physical Requirements:

• Must be able to exert physical effort in transporting 80 pounds,
• Must be able to endure various physical movements throughout the work areas,
• Must be able to reach up and down, remain stationary at times throughout work periods,
• Must be able to communicate satisfactorily with guests and co-workers to their understanding.

Licenses & Certifications:

• Valid driver’s license