Executive Assistant, GCS

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Position Summary/Responsibilities: Global Customer Services (GCS) is seeking an Executive Assistant to support two VPs and their global teams in a fast paced, constantly changing environment. In this role, you must be a trusted partner for the leaders you support, by providing consistency and reliability so your leaders know they can lean on you to support them with their busy schedule. This individual must be extraordinarily capable of multi-tasking while working in an extremely fast-paced and complex environment. The successful candidate will anticipate the needs of stakeholders, take initiative to solve problems independently, expertly manage calendars and emails, appropriately handle sensitive information, and always display appropriate prioritization and judgment.

Job Description:

What you need to know about the role

Global Customer Services (GCS) is seeking an Executive Assistant to support two VPs and their global teams in a fast paced, constantly changing environment.

In this role, you must be a trusted partner for the leaders you support, by providing consistency and reliability so your leaders know they can lean on you to support them with their busy schedule. This individual must be extraordinarily capable of multi-tasking while working in an extremely fast-paced and complex environment. The successful candidate will anticipate the needs of stakeholders, take initiative to solve problems independently, expertly manage calendars and emails, appropriately handle sensitive information, and always display appropriate prioritization and judgment.

Meet Our Team:

Our Business Operations team support key activities within Global Customer Service (GCS) and consists of Analysts and Program Managers focused on different activities, from supporting Business Planning and Program Management to GCS Communications and Executive Support.

As we are a small team, there will be opportunities to learn and support others in the team over time.

Your way to Impact:

The GCS Executive Assistant will be detail oriented and understand how and where information supports our leaders and decision making. This person will be able to multitask, have strong organizational skills and be willing to learn other tools and skills to support the team. Exceptional communication skills, an eye for detail and accuracy and the ability to anticipate the needs of the leaders they support will be critical.

We will also be looking a person who thrives in quick paced and collaborative team environment.

You will work independently but have support to guide you.

Your Day to Day:

• Organize and maintain complex calendars using a high level of tact and integrity. Will need to know how to schedule meetings across multiple time zones.
• Communicate proactively via leader’s preferred methods.
• Ability to be flexible around the leader’s working hours.
• Manage leaders daily schedule and prioritize meetings. Follow up on request items.
• Make complex travel arrangements expeditiously and accurately.
• Prepare and track expense reports.
• Support all logistics for team meetings, off-sites, and events.
• Anticipate needs and take initiative to solve problems independently.
• Proactively identify opportunities to make the overall team more efficient over the long term.
• Follow up on action items on behalf of the executives, as appropriate.
• Engage in proactive and real-time engagement, building rapport and trust, and communicating via leaders preferred methods.
• Consistently check in with leaders before meetings are scheduled or declined.
• Understand the priority of asks from your leaders, ensuring you react to their expectations.
• Proactively provide leaders with updates on task progress and completion.
• Exercise good judgment and discretion, as well as professionalism, when communicating or responding to situations requiring solutions.
• Be an active member of the Enterprise Services Executive Assistant team and participate in team meetings.
• Help provide coverage when other Enterprise Services Executive Assistants are out on PTO, sick leave.
• Handle special projects as they arise.

What you need to bring:

• Experience in handling a wide range of administrative-related tasks, organizing large meetings across time zones and arranging travel.
• Demonstrated ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively.
• Demonstrated ability to act diplomatically and respectfully when communicating with key internal and external customers and individuals of varying levels.
• Demonstrated ability to take the initiative to spot problems before they arise, find solutions, and provide timely follow-through on projects.
• Highly organized with an ability to demonstrate meticulous attention to details, adaptability, flexibility, resourcefulness and efficiency.
• Self-starter and self-directed: understands the needs of the executives and proactively helps and addresses gaps and opportunities.
• High level of integrity required for handling sensitive and confidential information.
• A “can-do” attitude that focuses on getting the job done with politeness and good cheer.
• Team player and comfortable working within Executive Assistant team dynamic, as well as working with other stakeholders and partners.
• Flexibility to accommodate leaders global travel schedule.
• 8+ years relevant work experience supporting at the SVP or VP level in a complex and dynamic environment.
• Proven competency using MS Office applications; Outlook, Word, Excel, and PowerPoint.
• Excellent communication skills (both written and oral).
• Comfortable taking direction from members of the senior leadership’s support team.
• Relevant work experience supporting at the senior executive level in a complex, dynamic and global environment.
• Passionate about PayPal with a strong understanding of our products.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national hourly pay range for this role is $16 to $55

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.