Address
Form of work
Salary```Job Summary:```
Apply directly through Marriott to be considered: https://jobs.marriott.com/marriott/jobs/24049716?lang=en-us
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
```Duties:```
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to inquiries in a timely and professional manner
- Assist guests with check-out process, including processing payments and providing receipts
- Handle guest complaints or concerns with patience and empathy, escalating issues as needed
-Coordinate Group/Event needs and pull through the operation
- Maintain a clean and organized Front Desk area, ensuring all supplies are stocked
- Collaborate with other hotel departments to ensure guest satisfaction
```Skills:```
- Excellent Front Desk and customer service skills
- Strong phone etiquette and communication skills
- Knowledge of hotel management systems and procedures
- Understanding of hospitality industry standards and practices
- Familiarity with various phone systems and office equipment
- Ability to handle guest relations in a professional manner
- Multilingual abilities are a plus
- Strong problem-solving skills and ability to remain calm under pressure
- Attention to detail and ability to multitask effectively
If you are looking for an exciting opportunity for a long career in the hospitality industry, please submit your application today. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
- In-person
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Charlotte, NC 28217: Relocate before starting work (Required)
Work Location: In person
