Event Rental Coordinator (Front Desk)

**Job Title: Event Rental Coordinator (Front Desk)**

**Job Description:**

As an Event Rental Coordinator stationed at the Front Desk, you are the initial point of contact for clients seeking rental services for various events. Your role encompasses answering inquiries, providing information about available equipment, and suggesting suitable rental options based on clients' event needs. You play a crucial role in delivering exceptional customer service while effectively promoting the company's rental offerings.

**Key Responsibilities:**

1. **Client Interaction:**

- Serve as the first point of contact for clients contacting the Event Rental company via phone, email, or in-person visits.

- Engage with clients in a professional and courteous manner, actively listening to their event requirements and preferences.

- Provide detailed information about available rental equipment, pricing, availability, and delivery options.

2. **Equipment Recommendation:**

- Utilize your knowledge of event equipment and industry trends to suggest suitable rental solutions tailored to clients' specific events.

- Offer recommendations based on the type of event, venue size, theme, and other relevant factors to ensure clients have the appropriate equipment for their needs.

- Provide guidance on equipment quantities, configurations, and additional services that may enhance the event experience.

3. **Booking Coordination:**

- Assist clients in selecting rental items and finalizing bookings, ensuring accuracy in rental agreements and contract terms.

- Coordinate with the internal team to check equipment availability, schedule deliveries or pickups, and confirm logistical details with clients.

- Follow up with clients to provide order confirmations, payment reminders, and any necessary documentation to facilitate a smooth rental process.

4. **Customer Service Excellence:**

- Strive to deliver exceptional customer service at every interaction, addressing client questions, concerns, and special requests promptly and professionally.

- Maintain a positive and helpful attitude, ensuring clients feel valued and confident in their rental decisions.

- Handle client complaints or issues effectively, escalating to the appropriate department if necessary to resolve issues promptly.

5. **Administrative Support:**

- Assist with administrative tasks such as data entry, maintaining client records, and generating rental quotes and invoices.

- Keep accurate records of client interactions, inquiries, and bookings in the company's database or CRM system.

- Collaborate with the sales and operations teams to ensure seamless communication and coordination of client requirements.

**Qualifications and Skills:**

- Previous experience in customer service, hospitality, or event planning is preferred.

- Strong communication skills, both verbal and written, with the ability to convey information clearly and persuasively.

- Knowledge of event equipment, rental industry practices, and basic technical understanding of equipment functionality.

- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

- Proficiency in computer skills, including MS Office Suite and CRM software, for managing client interactions and administrative tasks.

- Positive attitude, empathy, and a genuine passion for delivering exceptional customer experiences.

**Working Conditions:**

- This role operates primarily at the Front Desk or reception area of the Event Rental company's office.

- Standard office hours apply, with occasional flexibility required to accommodate client inquiries or events outside regular business hours.

- Collaboration with internal teams is essential to ensure smooth coordination of client requirements and rental logistics.

**Conclusion:**

As an Event Rental Coordinator stationed at the Front Desk, you are instrumental in providing excellent customer service while assisting clients in selecting the right equipment for their events. Your proactive approach, attention to detail, and dedication to meeting client needs contribute to the success and reputation of the Event Rental company.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Greenville, NC 27858: Relocate before starting work (Required)

Work Location: In person