Event Venue and Group Sales Coordinator

• Acts as primary museum contact for assigned events serving as point-of-contact throughout the event including event set-up and breakdown.

• Coordinates with outside contractors and internal departments while ensuring the protection of Museum exhibits and displays.
• Responsible for ensuring the operational needs of clients are met by mobilizing the necessary internal resources to properly set-up, operate and close out assigned event.
• Works proactively with on-site caterer to provide seamless execution and ensure contractual obligations are met.
• Ensures that rental space and audio visual equipment has been inspected and ready for use on designated event/program day. Assists and coordinates with museum's IT/TECH department to ensure proper maintenance of equipment and reports any issues.
• Advises clients on operation procedures, policies rules and regulations of museum as it relates to their event.

• 
  Maintains documentation of all contracts and correspondence related to accounts.
• Maintains event and Group Sales database including preparing, reviewing and completing final payments and invoicing.
• Creates and maintains drawings and set-up forms for internal and private events.
• Prepares and distributes to client and internal museum departments, in a timely manner, event documents detailing all information required for execution of the event. Accurately inputs and updates all information to the account and distributes it to internal departments as needed.
• Prepares post-event evaluations and updates all pertinent information into computer database/files.

• Works with Manager to reach department sales revenue goals by conducting gallery tours, telephone and email correspondence.

• Assist with planning and executing content marketing strategy for private events via social media sites.
• Responds to client inquiries by providing information or directing inquiry to appropriate internal department.
• Sells event space within social, corporate, wedding markets.
• Coordinates non-school group tours and helps create meaningful group experiences.
• Performs related duties as assigned by Manager.

• Associates degree, three to five years of related experience and/or training. A minimum of two years' experience in a highly visible customer service related position, preferably front-line hospitality experience or significant contact with customers or visitors.

• Proficient knowledge of Microsoft Office products including Word, Excel, and PowerPoint. Experience working with CRM databases, and Altru by Blackbaud helpful.
• Excellent problem solving and decision making skills
• Excellent written and verbal communication skills

• Must have pleasant demeanor, positive attitude and be comfortable interacting with internal and external clients

• Excellent attention to detail and organization
• Must be able to work under limited supervision
• Ability to work in a team environment, initiate collaboration and seek to resolve conflicts as they arise.
• Possess a professional and resourceful style: willingness to learn, to take initiative, and manage multiple tasks.
• Ability to include evenings and weekends in the normal work schedule.
• Ability to be an enthusiastic ambassador of the Museum by keeping abreast of new exhibits, museum-wide programs and maintaining a scientific curiosity about the natural world.

The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, ADA EMPLOYER and a SUBSTANCE-FREE WORKPLACE