Group Hotel Sales & Catering Coordinator

Compensation TypeHourlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Le Meridien Columbus, The Joseph

Overview

The Group Sales &Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Group/Sales/Catering. They're also responsible for providing attentive, courteous, and efficient service to all guests.

Responsibilities

• • Answer telephone and email messages. Respond accordingly. 
  • Prepare (and balance each month end) accruals and overall expenditures on behalf of the department.
  • Open and distribute mail as directed. 
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable). 
  • Filing of all pertinent correspondence in a timely manner. 
  • Type all correspondence pertaining to department. 
  • Maintain adequate inventory of office supplies. 
  • Responsible for the smooth operation of the office. 
  • Type and distribute meeting minutes as directed. 
  • Maintain trace file as needed. 
  • Assist in scanning/copying/faxing/mailing. 
  • Greet guests/clients/employees when necessary. 
  • Attend meetings/training as required by management.
  • Assist the sales team with preparing proposals, generating contracts, creating promotional materials and presentations.
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communique.
  • Communicate group room block details/changes for select groups to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently.
  • Develop best practices for prospecting new banquet business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
  • Monitor blocked space and sleeping room blocks; build room blocks for group business, Initiate release of blocked sleeping room blocks on cut-off dates.
  • Assist the sales team in managing calendars, important document organization, and weekly tasks. Communicate guest arrival details with other departments of the hotel and key partners.
  • Assist with a variety of marketing administrative tasks and coordination or hotel led events and photoshoots.

Qualifications

• Associate or Bachelor's degree or equivalent required and/or experience in a hotel or a related field preferred.
• At least 3 to 5 years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attending all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

 

Employment Type: FULL_TIME