Event Coordinator (Part-Time)

ABOUT US:
Here at Chaddsford Winery our goal is to make approachable, food-friendly wines and share them in a casual, fun environment. Since 1982, our dedicated winemaking team has produced an evolving portfolio of dry, sweet, and sparkling wines in order to best appeal to a wide spectrum of personal tastes. We believe that wine is not a “one-size-fits-all” proposition and that style preference does not define or diminish a person’s overall love of wine. Ultimately, you drink what you like: dry, sweet, or in-between. We are merely here to guide you on the journey — and supply you with a wine that (hopefully) checks all your boxes.

ABOUT THE JOB:
The Event Coordinator is a part-time, customer-focused position that is responsible for all aspects of the event planning life cycle from proactively selling the spaces and pre-event planning with customers, to ensuring the execution of the event, followed by event breakdown and customer follow-up. The Event Coordinator will seek new opportunities and resources to generate event sales and give our customers a memorable experience. Additionally, the Event Coordinator may assist with Retail and Tasting Room services in times when there is no event in progress. Weekend availability is essential to the success of this position. No wine knowledge is required; all training is provided.

ESSENTIAL DUTIES (Including, but not limited to):

• Report directly to Retail + Tasting Room Manager
• Understand and follow opening and closing procedures and cash management protocols
• Interact with customers and staff in a professional yet approachable manner
• Serve as the primary liaison for all private events and corporate events
• Drive retail revenue through booking fees and wine sales to meet or exceed sales goals
• Identify client’s requirements and expectations for each event; deliver exceptional customer service
• Keep constant contact with customers regarding their private event space rental
• Maintain connections with previous customers to encourage future rentals for their celebratory events
• Upkeep and maintain all private event contracts and agreements
• Develop sales packages and services for private and corporate events
• Responsible for rental spaces; organization and cleanliness
• Log and manage all activity through CRM (Salesforce)
• Perform cashiering duties as required and any miscellaneous job-related duties as assigned

REQUIREMENTS:

• Saturday and Sunday availability is required, the ability to work some weeknights is a plus
• Must demonstrate a high level of autonomy and initiative but also can take direction and work on a team
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Highly motivated, hardworking, and extremely organized with excellent multi-tasking abilities
• Must have excellent verbal and written communication skills
• Ability to give direction to staff to assist in event preparation, execution, and breakdown
• Must be able to remain calm in the high-pressure, high-volume situations of an event in progress
• Must have excellent problem-solving skills and be able to resolve issues that may arise
• Must maintain a continuous understanding of the current wine portfolio
• Must adhere to all House Policies, PLCB regulations, and CDC guidelines

EDUCATION AND EXPERIENCE:

• Must be at least 21 years old to serve alcoholic beverages
• Possess excellent verbal and written communication skills
• Experience in event planning, sales, hospitality, customer service, food & beverage, or events is preferred
• Must have adequate computer skills and extensive proficiency with Microsoft Word and Excel

PHYSICAL REQUIREMENTS:

• Considerable physical activity. May require handling of objects that can weigh up to 40lbs
• Must be able and willing to stand and walk for long periods of time
• Ability to work on concrete floors, wood floors, stone, gravel, and grass
• Ability to move around the entire property throughout the day and willing to work outdoors in all weather conditions
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises, and exposure to all types of weather

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Rotating weekends
• Weekends as needed

Application Question(s):

• Due to the nature of our business and the handling of alcohol, you must be 21+ years old to apply for this position, do you fit this requirement?
• Are you available to work most weekends, evenings as needed, and some holidays?

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Chadds Ford, PA: Relocate before starting work (Required)

Work Location: In person