Address
Form of workMAIN FUNCTION:
- The answering and transferring of telephone calls to the appropriate parties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answering/Transferring of calls.
Taking Messages
Knowledge of Voice Mail.
Enforcing Confidentiality Law.
Admission/Discharge Procedures.
Prioritizing Workload
Level of Independence
EDUCATION & QUALIFICATIONS:
Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant's awareness of office procedures. The applicant must communicate well with the staff and outside agencies. Typing 40 wpm.
- The answering and transferring of telephone calls to the appropriate parties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering all calls quickly, in a pleasant, professional manner and transferring to appropriate party, voice mail extensions or take a complete message.
- No messages taken for clients, except for emergency calls.
- Provide accurate information regarding all anonymous meetings, hot-line numbers and directions to facility.
- Greeting new admissions, client families and visitors, monitor sign-in/out log and issue name tags. Enforce confidentiality rule.
- Prepare outpatient mail for Seafield drivers. Distribute in-coming mail.
- Safe keeping of keys.
- Make new charts for all clients admitted to outpatient and breakdown of discharged client charts referring to the discharge chart order.
- Alert Executive Director whenever applicable.
- Keep front desk area neat at all times.
- Perform other duties as assigned.
Answering/Transferring of calls.
Taking Messages
Knowledge of Voice Mail.
Enforcing Confidentiality Law.
Admission/Discharge Procedures.
Prioritizing Workload
Level of Independence
EDUCATION & QUALIFICATIONS:
Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant's awareness of office procedures. The applicant must communicate well with the staff and outside agencies. Typing 40 wpm.
